HP Color Laserjet Enterprise M577dw Common Fuser Error
Associated Models:
HP Color Laserjet Enterprise M552
HP Color Laserjet Enterprise M553
HP Color Laserjet Enterprise MFP M577
50.WX.YZ Error Messages
Fuser Error 50.1
Information
Lowered fuser temperature malfunction
Best remedy
Remove fuser and reload the fuser assembly. Ensure that it is sitting correctly.
See to it that there is no remaining paper within the fuser assembly.
Examine the connector (J1901) in between the fuser and the HP device. If it’s damaged, swap the fuser drive assembly or fusing assembly.
Rejoin the connectors (J303 and J305) on the fuser control PCA and connector (J107) on the DC controller PCA
In case the issue persists, replace the fuser.
If error continues to persists, change the Fuser Power Supply Assembly Part number: RM2-7125-000CN.
Fuser Error 50.1X.YZ
Information
Low fuser temperature failure
Best remedy
Remove fuser and reload the fuser assembly. Verify that it is installed properly.
Verify that there is no left over paper within fuser.
Examine the connection (J50) in between the fuser and the hp device. If it is broken, replace the fuser drive assembly or fusing assembly.
Reseat the coupling (J2603) on the fuser control PCA and connector (J116) on the DC controller PCA
In the event that the error persists, replace the fuser.
If malfunction continues to rexist, replace the Fuser Power Supply assembly HP Part number: RM2-7125-000CN.
Fuser Error 50.2
Information
Fuser warm-up error
Best remedy
Take out fuser and reseat the fuser. Make sure that it is installed correctly.
Confirm that there is no residual paper in the fuser.
Inspect the printer source of power. Ensure that the source of power satisfy printer prerequisites. Confirm that the hp printer is the only appliance utilizing the electrical plug.
Check the connector (J50) in between the fuser and printer. Should the connector is broken, exchange the connector assembly or the Fuser
Reconnect the connector (J128) on the DC controller PCA, connector (J600) on the low voltage power supply assembly / the fittings (J6002 and J6003) on the fuser power supply assembly
If the error lingers, replace the fusing assembly.
If malfunction continues to persist, exchange the fuser power supply assembly. Fuser Power Supply assembly HP Part number: RM2-7125-000CN
Exchange the low-voltage power assembly.
Fuser Error 50.3
Information
High fuser temperature
Best remedy
Remove fuser and reseat the fusing assembly. Ensure that it is seated properly.
Confirm that you have no extra paper in the fusing assembly.
Check the paper type configuring in the printer control panel menus & with inprint driver. Make sure that the settings fit and are proper for the type of media being used.
Examine the connector (J50) between the fuser assembly and hp device. If the adapter is broken, exchange the connector assembly or the fusing assembly.
If the problem carries on, exchange the fusing assembly.
Should the error continue to exist, exchange the Fuser Power Supply assembly
HP Part number: RM2-7125-000CN.
50.4 Fuser Errpr
Information
Drive circuit fault
Best remedy
Take out the fusing assembly and reseat the fuser. Confirm that it is installed properly.
Check the printer power source. Verify that the power source matches printer specifications. Ensure that the hp printer is the only product utilizing the electrical plug.
NOTICE: If the printer fails to satisfy the power requirement of 43 to 67Hz frequency, the fuser temperature control doesnt work properly and this will trigger the fail.
Reseat the adapter (J128) on the DC controller PCA.
If error continues to persist, exchange the Fuser Power Supply Assembly Part number: RM2-7125-000CN.
50.6 Fuser Error
Information
Open fuser circuit (heating element failure)
Best remedy
Take out fusing assembly and reinstall the fusing assembly. Verify that it is installed right.
Verify the connector (J50) between the fuser assembly and Hewlett Packard printer. If the connection is ruined, switch out the connector assembly or the Fuser.
If the issue remains, change the fuser.
If the error continues to continues, exchange the Fuser Power Supply assembly Part number: RM2-7125-000CN.50.7 Fsuer ErrorInformationFuser pressure-release mechanism failure
Best remedy
Pull fuser assembly and reinstall the fusing assembly. Make sure that it is seated properly.
Inspect the gear for releasing pressure of the fuser. If the gear is impaired, swap out the fuser.
Examine the gear for releasing pressure of the fuser assembly on printer side. If the gear is broken, change out the fuser drive assembly.
Perform the sensor test in the sensor monitor mode to inspect that the fuser pressure release sensor is
performing correctly. If it’s not, switch the fuser pressure release sensor.
Perform the fusing depressurization drive test in the actuator drive mode to verify that the fuser depressurization is operating effectively. If it’s not, remove and replace the fuser motor.
Reattach the connection (J79) of the fuser pressure release sensor and the connector (J115) is located on the DC controller PCA.
Swap out the fuser.
Fuser Error 50.8
Information
Low fuser temperature 2
Best remedy
Take out the fuser assembly and install the fusing assembly. Ensure that it is installed properly.
Check that there are no remaining paper within fusing assembly.
Verify the connection (J50) in between the fusing assembly and the device. If it is ruined, exchange the fuser drive assembly or fusing assembly..
reattach the connection (J2603) on the fuser control PCA and connection (J116) on the DC controller PCA
If, for example the issue carries on, exchange the fuser assembly.
If issue continues to persist, change the Fuser PCA assembly.
Fuser Power Supply assembly Part number: RM2-7125-000CN.7.
If error continues to persist, exchange the Fuser Power Supply assembly Hewlett Packard Part number: RM2-7125-000CN.
50.9 Fuser Error
Information
High fuser temperature 2
Best remedy
Take out fuser assembly and reseat the fuser assembly. Make sure that it is installed properly.
Verify that there is no residual paper inside fusing assembly.
Confirm the paper type setting through the printer control panel menus and within print driver. Confirm that the settings match up and are appropriate for the type of media being used.
Inspect the connector (J50) in between the fuser and HP printer. In case the connector is impaired, replace the connector assembly or maybe the fuser assembly.
If the problem lingers, exchange the fusing assembly.
If the problem lingers, change out the Fuser PCA assembly.
Fuser Error 50.AX.YZ
Information
Low fuser temperature 3
Best remedy
Pull fuser assembly and install the fuser assembly. Make sure that it is seated right.
Make sure that there is no left over paper inside fusing assembly.
Inspect the adapter (J50) in between the fuser and HP printer. If you think the connector is broken, replace, change the fuser drive assembly or fusing assembly.
Reconnect the connector (J2603) on the fuser control PCA and connector (J116) on the DC controller PCA
If the issue continues on, replace the fusing assembly.
If the error lingers, replace the Fuser PCA assembly.
If error continues to persist, switch out the Fuser Power Supply assembly HP Part number: RM2-7125-000CN.
HP Part number: RM2-7125-000CN.
Fuser Error 50.BX.YZ
Information
High fuser temperature 3
Best remedy
Remove fuser assembly and reseat the fusing assembly. Make sure that it is installed properly.
Be certain that that you can find no remaining paper in the fuser.
Compare the media type setting within printer control panel menus and inside print driver. Verify that the settings match and are proper for the type of media being utilized.
Investigate the connector (J50) between the fuser and HP printer. If the adapter is damaged, change out the connector assembly or the fusing assembly.
If the issue persists, replace the fusing assembly.
If malfunction continues to persists, change out the Fuser PCA assembly.
Fuser Error 50.WX.YZ
Information
The fusing assembly has encountered an issue.
W = fuser error code, X = fuser mode, Y = previous printer sleep state, and Z = next printer sleep state.
Fuser modes and sleep states are listed after all 50.WX.YZ troubleshooting.
The specific issues are:
50.1X: Low fuser temperature
50.2X: Fuser warm up service
50.3X: High fuser temperature
50.4X: Drive circuit fault
50.6X: Open fuser circuit (heating element failure)
50.7X: Depressurizing mechanism malfunction
50.8X: Low fuser temperature 2
50.9X: High fuser temperature 2
50.AX: Low fuser temperature 3
50.BX: High fuser temperature 3
Best remedy
turn off printer and back on.
If the problem returns, power off the printer and make sure the printer is directly hooked up into a electrical outlet (remove any surge protector or UPS).
If the issue carries on, consider a different wall outlet (if available), one that is preferably on a dedicated or different circuit.
Be sure that the correct fuser model is installed in the printer and that it meets the proper voltage requirement.
Verify the fusing assembly is installed properly.
If the issue continues on, continue troubleshooting based on the particular error listed below.Fuser Modes
0 = Photo Media 1, 2,
1 = Normal—Auto Sens
2 = Normal
3 = Light 1
4 = Heavy 1
5 = Heavy 2
6 = Heavy
7 = Glossy 1
8 = Glossy 2
9 = Glossy 3
A = Glossy Film
B = Transpency
C = Label
D = Envelope 1
E = Rough Printer State / Sleep States
0 = Printing
1 = Standby level 1 (no temperature control)
2 = Standby level 2 (high temperature control)
3 = Standby level 3 (middle temperature control)
4= Standby level 2 (low temperature control)
5 = Middle sleep
6 = Deep sleep
F = Power off