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HP LASERJET 600 - M601, M602, M603 PRINTER ERROR CODES.

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For question regarding your HP Printer or HP Color Printer

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48.03.1A Job framework internal error
Question:
Have problem with our HP Laserjet 600 M602, it simply do not receive the jobs, until we turn it off and then back on, then the prints come. And it works for a while, like an hour or less.  The event log says Event 48.031A with the description Job framework internal error. We are using firmware version 2131305_192069
Response:
Upgrading to firmware version 2201057_231926 seams to have solved the problem.

HP Laserjet 600 Prints upside down.

Question:
Hi guys.  I've got an HP LaserJet 600 M603.  It has started printing pages with the data upside down.  Instead of picking the page up from the tray after printing, and the start of the page being at the top, it's placing the start of the page and information at the bottom, upside-down.

When I do a factory reset, it will correct the issue for a time, but it then reverts back within an hour or so.

I researched and found some information regarding a firmware upgrade for a different model printer that stated is was the PJL Density command that was causing the data on the page to print upside-down and it was the fix for it.

Not sure if an upgrade to the firmware is what I need, nor do I know how to peform this.  Any advice?


Firmware Revision: 2200643_228341

Firmware Date Code: 20120623

Model: CE996A

Response:
There is a firmware update from 31 July 2014, version 2302963_436082 available for download from HP here.  Be sure to read the "Readme" file in the file here for installation instructions.  The installation instructions are near the end, starting about page 29.  It does appear some of the updates involved fixes for mirrored or inverted text.


HP Laserjet Enterprise 600 m602n IPX/SPX Configuration

Question:

My organization recently purchased a number of hp laserjet enterprise 600 m602n printers to replace an ageing fleet of 4000 series printers attached to external jetdirect cards. The printers being replaced recieve jobs by both TCP/IP IPv4 and IPX/SPX. Page 62 of the m602n user manual says IPX/SPX is a other supported network protocol. Page 147 says "The HP Embedded Web Server does not support IPX-based product connections." My problem is if it is a supported network protocol how do I configure it? I see nothing in the Web Server which is to be expected from the verbage on page 147, but I also see no means to do so going through the front menu controls or via TELNET. Any thoughts would be appreciated.
Response:
According to HP Business Support the notation that it is a support network protocol in the user manual is a misprint. It does not support IPX/SPX directly.

Interpret control-panel messages, status-alert messages, and event code errors

The control-panel messages and event code errors indicate the current product status or situations that might require action.
NOTE: Event log errors do not appear on the control-panel display. Access the event log to view or print the event log errors. Control-panel messages appear temporarily and might require that you acknowledge the message by pressing the OK button to resume printing or by pressing the Stop button to cancel the job. With certain messages, the job might not finish printing or the print quality might be affected. If the message is related to printing and the auto-continue feature is on, the product will attempt to resume printing after the message has appeared for 10 seconds without acknowledgement.For some messages, restarting the product might fix the problem. If a critical error persists, the product might require service.

10.00.33
Description
A used supply is in use (end of life).
Recommended action
No action necessary.


10.00.35
Description
An incompatible supply is in use.
Recommended action
Install the correct HP print cartridge for this product (CE390A or CE390X).
NOTE: The CE390X cartridge is not compatiable with the HP LaserJet Enterprise 600 M601.


10.00.60
Description
The black cartridge is low.
Recommended action
If print quality is no longer acceptable, replace the print cartridge.
TIP: Advise the customer that HP recommends that they have replacement supplies available to install
when the print quality is no longer acceptable.
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10.00.69
Description
The black cartridge is very low.
Recommended action
If print quality is no longer acceptable, replace the print cartridge.
TIP: Advise the customer that HP recommends that they have replacement supplies available to install
when the print quality is no longer acceptable.


10.00.91
Description
Cartridge motor stall.
Recommended action
Replace the print cartridge.


10.0X.Y0 Supply memory error
Description
The product cannot read or write to at least one print cartridge memory tag or a memory tag is missing
from the print cartridge.
Memory error (Y = 0)


◦ 10.00.00 (event code)
Black print cartridge
Memory tag missing (Y = 1)


◦ 10.00.10 (event code)
Black print cartridge
Recommended action
1. Remove, and then reinstall the indicated print cartridge.
2. If the error reappears, turn the power off, and then on.
3. Check the cartridge memory tag. If it is damaged, replace the cartridge.
4. If the error persists, replace the indicated print cartridge.
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10.23.35
Description
An incompatible fuser is in use.
Recommended action
Replace the fuser.
TIP: Advise the customer that HP recommends that they have replacement supplies available to install
when the print quality is no longer acceptable.


10.23.50
Description
The fuser kit life was reset above the order threshold.
Recommended action
No action necessary.


10.23.51
Description
The fuser kit life was reset above the replace threshold.
Recommended action
No action necessary.


10.23.52
Description
The fuser kit life was reset above the reset threshold.
Recommended action
No action necessary.


10.23.60
Description
The product indicates when fuser kit is very low. The actual remaining fuse kit life might vary.You do not need to replace the fuser kit at this time unless print quality is no longer acceptable. NOTE: After an HP supply has reached the very low threshold, the HP premium protection warranty ends.
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Recommended action
If print quality is no longer acceptable, replace the fuser kit. See the parts chapter in the service manual for the fuser kit part number.
TIP: Advise the customer that HP recommends that they have replacement supplies available to install when the print quality is no longer acceptable.


10.23.70 Printing Past Very Low
Description
The product indicates when the fuser kit is very low. The actual remaining fuse kit life might vary. You do not need to replace the fuser kit at this time unless print quality is no longer acceptable.
NOTE: After an HP supply has reached the very low threshold, the HP premium protection warranty ends.
Recommended action
If print quality is no longer acceptable, replace the fuser kit. See the parts chapter in the service manual
for the fuser kit part number.
TIP: Advise the customer that HP recommends that they have replacement supplies available to install
when the print quality is no longer acceptable.


10.26.15
Description
The product indicates when the maintenance might need to be replaced.
Recommended action
If print quality is no longer acceptable, replace the maintenance kit. See the parts chapter in the service
manual for the maintenance kit part number.
TIP: Advise the customer that HP recommends that they have replacement supplies available to install
when the print quality is no longer acceptable.


10.26.50
Description
The maintenance kit was reset.
Recommended action
No action required.
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10.26.60
Description
The product indicates when the maintenance kit is very low. The actual remaining maintenance kit life might vary.
You do not need to replace the maintenance kit at this time unless print quality is no longer acceptable.
NOTE: After an HP supply has reached the very low threshold, the HP premium protection warranty ends.
Recommended action
If print quality is no longer acceptable, replace the maintenance kit. See the parts chapter in the service manual for the maintenance kit part number.
TIP: Advise the customer that HP recommends that they have replacement supplies available to install when the print quality is no longer acceptable.


10.XX.34 Used Supply In Use
Description
The print cartridge is used.
◦ 10.00.34 (event code)
Black print cartridge
Recommended action
If you believe this is a genuine HP supply, go to www.hp.com/go/anticounterfeit.
NOTE: Removing a cartridge from one product and then installing it in a different product (for testing functionality) will cause this event code.


10.XX.40 Genuine HP Supplies Installed
Description
A genuine HP print cartridge has been installed.


◦ 10.00.40 (event code)
Black print cartridge
Recommended action
No action necessary.
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10.XX.41 Unsupported Supply In Use
Description
The installed print cartridge is for a different product.


◦ 10.00.41 (event code)
Black print cartridge
Recommended action
Remove the print cartridge, and then install the correct cartridge for this product.
TIP: See the parts chapter in the service manual for the correct cartridge part number.


10.XX.70 Printing past very low
Description
The product indicates when a supply level is very low. The actual remaining print cartridge life might
vary.
You do not need to replace the print cartridge at this time unless print quality is no longer acceptable.
NOTE: After an HP supply has reached the very low threshold, the HP premium protection warranty
ends.


◦ 10.00.70 (event code)
Black print cartridge
Recommended action
If print quality is no longer acceptable, replace the print cartridge. See the parts chapter in the service
manual for the correct cartridge part number.
TIP: Advise the customer that HP recommends that they have replacement supplies available to install
when the print quality is no longer acceptable.


10.YY.15 Install <supply>
Description
The indicated supply has been removed or installed incorrectly.


◦ 10.00.15 (event code)
Black print cartridge


◦ 10.23.15
Fuser kit
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Recommended action
Replace or install the indicated supply.
See the parts chapter in the service manual for the correct supply or kit part number.


10.YY.35 Incompatible <supply>
Description
The indicated supply is not compatible with this product.


◦ 10.00.35 (event code)
Black print cartridge


◦ 10.23.35 (event code)
Fuser
Recommended action
CAUTION: The fuser might be hot. Be careful when removing the fuser.
Install a supply that is designed for this product.
See the parts chapter in the service manual for the correct supply part number.


11.00.YY Internal clock error
Description
The product real time clock has experienced an error.
◦ 01=dead clock
◦ 02=dead real time clock
Recommended action
Whenever the product is turned off and then turned on again, set the time and date at the control
panel.
If the error persists, you might need to replace the formatter.


13.00.00
Description
Generic jam event code.
Recommended action
Check the product for a jam. See the clear jams section in the service manual.
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13.00.EE
Description
Unknown door open
Recommended action
make sure that all of the doors and covers are closed.


13.A3.FF
Description
Power on jam at the Tray 3 feed sensor.
Recommended action
Check the product for a jam. See the clear jams section in the service manual.


13.D3.DZ
Description
Late to duplex re-feed jam
◦ 13.D3.D1 (event code)
◦ 13.D3.D2 (event code)
◦ 13.D3.D3 (event code)
◦ 13.D3.D4 (event code)
◦ 13.D3.D5 (event code)
◦ 13.D3.D6 (event code)
◦ 13.D3.DD (event code)
◦ 13.D3.DE (event code)
Recommended action
Check the product for a jam. See the clear jams section in the service manual.


13.E5.FF
Description
A power on jam has occurred.
Recommended action
Check the product for a jam. See the clear jams section in the service manual.
ENWW Tools for troubleshooting 273


13.EA.EE
Description
A door jam has occurred.
Recommended action
Check the product for a jam. See the clear jams section in the service manual.
Use the component test to isolate a faulty door switch or sensor.


13.EE.FF
Description
A power on jam has occurred.
Recommended action
Check the product for a jam. See the clear jams section in the service manual.


13.FF.EE
Description
A door jam has occurred.
Recommended action
Check the product for a jam. See the clear jams section in the service manual.
Use the Manual sensors test or Tray/Bin manual sensors test to isolate a faulty door switch or sensor.


13.FF.FF
Description
A power on residual paper jam has occurred (sensor).
Recommended action
Check the product for a jam. See the clear jams section in the service manual.
Use the Manual sensors test or Tray/Bin manual sensors test to isolate a faulty door switch or sensor.


13.WX.EE
Description
This jam occurs when a door is opened during printing.
Recommended action
Make sure that the doors are fully closed.
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13.WX.FF
Description
Power on residual paper jam
This jam occurs when the paper exists at any of the paper path jam sensors at power on or door close.
Due to the current FW timing requirements, the displayed jam code is always 13.FF.FF, only the event


log will have 13.WX.FF
Recommended action
Clear the jam. See the clear jams section in the service manual.


13.WX.YZ Fuser Area Jam
Description
A jam in the fuser area has occurred.
Recommended action
Clear the jam. See the clear jams section in the service manual.
Make sure media is within specifications, check for obstructions in the fuser, check that the T2 roller is
installed properly.


13.WX.YZ Fuser wrap jam
Description
Recommended action
Clear the jam. See the clear jams section in the service manual.


13.WX.YZ Jam below control panel
Description
◦ 13.B2.9Z (event code)
Page at duplex switchback jam.
Z = the source tray number
Recommended action
Check the product for a jam. See the clear jams section in the service manual.


13.WX.YZ Jam in Tray 1
Description
◦ 13.B2.D1 (event code)
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Late to registration jam, from Tray 1
This jam occurs when the paper does not reach the TOP sensor in designated amount of time from
the start of paper pickup at printing from Tray 1 and duplex printing.
Recommended action
Clear the jam. See the clear jams section in the service manual.


13.WX.YZ Jam in Tray <X>
Description
A misfeed jam has occurred.
Recommended action
Clear the jam. See the clear jams section in the service manual.


13.WX.YZ Jam inside envelope feeder
Description
A jam exists inside the envelope feeder.
Recommended action
Clear the jam. See the clear jams section in the service manual.


13.WX.YZ Jam inside top cover
Description
A jam exists inside the top cover.
Recommended action
Clear the jam. See the clear jams section in the service manual.


14.00.XX
Description
A feed roller error has occurred.
◦ 14.00.01 (event code)
◦ 14.00.02 (event code)
◦ 14.00.03 (event code)
◦ 14.00.04 (event code)
◦ 14.00.05 (event code)
◦ 14.00.06 (event code)
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Recommended action
Check the product and accessories feed rollers for dirt or damage. Clean or replace the rollers as
necessary.


20.00.00 Insufficient memory: <Device> To continue, touch “OK”
Description
The product has experienced a memory error. You might have tried to transfer too many fonts or
macros.
Recommended action
Touch the OK button to print the transferred data (some data might be lost), and then simplify the print
job or install additional memory.


21.00.00 Page Too Complex
Description
The page decompression process was too slow for the printer.
Recommended action
Touch the OK button to continue printing (some data might be lost).
32.08.AX
Description
◦ 32.08.A1 (event code)
Shutdown event
◦ 32.08.A2 (event code)
Boot from normal shutdown event
◦ 32.08.A3 (event code)
Boot from abnormal shutdown event
Recommended action
No action necessary.
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32.1C.XX
Description
◦ 32.1C.01 (event code)
NVRAM backup/restore service backup started
◦ 32.1C.02 (event code)
NVRAM backup/restore service restore started
◦ 32.1C.03 (event code)
NVRAM backup/restore administrator backup started
◦ 32.1C.04 (event code)
NVRAM backup/restore administrator restore started
◦ 32.1C.05 (event code)
Backup/restore complete
◦ 32.1C.06 (event code)
Data model failed to clone job ticket
◦ 32.1C.07 (event code)
Backup restore permissions error
◦ 32.1C.08 (event code)
Not enough disk space to perform backup/restore or network share issue
◦ 32.1C.09 (event code)
Tried to restore a backup file that was not valid for this product
◦ 32.1C.0A (event code)
Backup file is invalid
◦ 32.1C.0B (event code)
Backup is from newer version of FW than what is currently on the product
◦ 32.1C.0C (event code)
Backup cancelled from the HP Embedded Web Server
◦ 32.1C.0D (event code)
Backup/restore failed, auto-reboot failed, or the product might be busy
◦ 32.1C.0E (event code)
Backup/restore timeout while communicating with the formatter
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◦ 32.1C.0F (event code)
Backup/restore timeout while communicating with the finisher firmware
◦ 32.1C.10 (event code)
Backup/restore timeout while communicating with the scanner firmware
◦ 32.1C.11 (event code)
Backup/restore timeout while communicating with the engine
◦ 32.1C.12 (event code)
Backup/restore timeout while communicating with the disk
◦ 32.1C.13 (event code)
Scheduled backup failure
◦ 32.1C.14 (event code)
NVRAM restore timeout while communicating with the formatter
◦ 32.1C.15 (event code)
NVRAM restore timeout while communicating with the finisher firmware
◦ 32.1C.16 (event code)
NVRAM restore timeout while communicating with the scanner firmware
◦ 32.1C.17 (event code)
NVRAM restore timeout while communicating with the engine
◦ 32.1C.18 (event code)
Backup of copy subsystem failed
◦ 32.1C.19 (event code)
Backup of fax subsystem failed
◦ 32.1C.1A (event code)
Backup of digital send subsystem failed
◦ 32.1C.1B (event code)
Backup of print subsystem failed
◦ 32.1C.1C (event code)
Backup of networking subsystem failed
◦ 32.1C.1D (event code)
Backup of finishing subsystem failed
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◦ 32.1C.1E (event code)
Restore of copy subsystem failed
◦ 32.1C.1F (event code)
Restore of fax subsystem failed
◦ 32.1C.20 (event code)
Restore of digital send subsystem failed
◦ 32.1C.21 (event code)
Restore of print subsystem failed
◦ 32.1C.22 (event code)
Restore of networking subsystem failed
◦ 32.1C.24 (event code)
NVRAM backup/restore successful
◦ 32.1C.25 (event code)
Reset of copy subsystem failed
◦ 32.1C.26 (event code)
Reset of fax subsystem failed
◦ 32.1C.27 (event code)
Reset of digital send subsystem failed
◦ 32.1C.28 (event code)
Reset of print subsystem failed
◦ 32.1C.29 (event code)
Reset of networking subsystem failed
◦ 32.1C.2A (event code)
Reset of finishing subsystem failed
◦ 32.1C.2B (event code)
Reset formatter timeout
◦ 32.1C.2C (event code)
Reset finisher timeout
◦ 32.1C.2D (event code)
Reset scanner timeout
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◦ 32.1C.2E (event code)
Reset engine timeout
◦ 32.1C.2F (event code)
Reset failure
Recommended action
◦ 32.1C.01 (event code)
No action necessary
◦ 32.1C.02 (event code)
No action necessary
◦ 32.1C.03 (event code)
No action necessary
◦ 32.1C.04 (event code)
No action necessary
◦ 32.1C.05 (event code)
No action necessary
◦ 32.1C.06 (event code)
Retry
◦ 32.1C.07 (event code)
Retry
◦ 32.1C.08 (event code)
Remove stored jobs and retry
Use larger capacity storage device
Check network share
◦ 32.1C.09 (event code)
Use a valid backup file
◦ 32.1C.0A (event code)
Use a valid backup file
Reboot and observe state of product
Do a partition clean using the Preboot menu.
◦ 32.1C.0B (event code)
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Use a valid backup file or put correct firmware version on the product.
◦ 32.1C.0C (event code)
No action necessary
◦ 32.1C.0D (event code)
Reboot and then retry the backup/restore
◦ 32.1C.0E (event code)
Turn the product off then on and retry
◦ 32.1C.0F (event code)
Turn the product off then on and retry
◦ 32.1C.10 (event code)
Turn the product off then on and retry
◦ 32.1C.11 (event code)
Turn the product off then on and retry
◦ 32.1C.12 (event code)
Turn the product off then on and retry
◦ 32.1C.13 (event code)
Turn the product off then on and retry
◦ 32.1C.14 (event code)
Turn the product off then on and retry
◦ 32.1C.15 (event code)
Turn the product off then on and retry
◦ 32.1C.16 (event code)
Turn the product off then on and retry
◦ 32.1C.17 (event code)
Turn the product off then on and retry
◦ 32.1C.18 (event code)
Turn the product off then on and retry
◦ 32.1C.19 (event code)
Turn the product off then on and retry
◦ 32.1C.1A (event code)
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Turn the product off then on and retry
◦ 32.1C.1B (event code)
Turn the product off then on and retry
◦ 32.1C.1C (event code)
Turn the product off then on and retry
◦ 32.1C.1D (event code)
Turn the product off then on and retry
◦ 32.1C.1E (event code)
Turn the product off then on and retry
If the error persists, clear the firmware image from the active partition by using the Partial Clean
item in the Preboot menu.
◦ 32.1C.1F (event code)
Turn the product off then on and retry
If the error persists, clear the firmware image from the active partition by using the Partial Clean
item in the Preboot menu.
◦ 32.1C.20 (event code)
Turn the product off then on and retry
If the error persists, clear the firmware image from the active partition by using the Partial Clean
item in the Preboot menu.
◦ 32.1C.21 (event code)
Turn the product off then on and retry
If the error persists, clear the firmware image from the active partition by using the Partial Clean
item in the Preboot menu.
◦ 32.1C.22 (event code)
Turn the product off then on and retry
If the error persists, clear the firmware image from the active partition by using the Partial Clean
item in the Preboot menu.
◦ 32.1C.24 (event code)
Turn the product off then on and retry.
◦ 32.1C.25 (event code)
Turn the product off then on and retry.
◦ 32.1C.26 (event code)
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Turn the product off then on and retry.
◦ 32.1C.27 (event code)
Turn the product off then on and retry.
◦ 32.1C.28 (event code)
Turn the product off then on and retry.
◦ 32.1C.29 (event code)
Turn the product off then on and retry.
◦ 32.1C.2A (event code)
Turn the product off then on and retry.
◦ 32.1C.2B (event code)
Turn the product off then on and retry.
◦ 32.1C.2C (event code)
Turn the product off then on and retry.
◦ 32.1C.2D (event code)
Turn the product off then on and retry.
◦ 32.1C.2E (event code)
Turn the product off then on and retry.
◦ 32.1C.2f (event code)
Turn the product off then on and retry.
32.21.00
Description
Corrupt firmware in external accessory
Recommended action
Turn the product off, then on, and retry.
If the error persists, clear the firmware image from the active partition by using the Partial Clean item
in the Preboot menu
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33.01.XX
Description
◦ 33.01.01 (event code)
A restore process has occurred.
◦ 33.01.02 (event code)
A save process has occurred.
Recommended action
No action necessary.
33.XX.YY Used board/disk
Description
An encrypted board or disk with existing data previously locked to a different product has replaced the
original. If you continue, data is permanently lost.
Recommended action
To save the data on the board or disk, turn the product off. Replace the board or disk with another
board or disk.
To delete the data on the board or disk and continue, touch the OK button.
40.00.01 USB I/O buffer overflow To continue, touch “OK”
Description
The USB buffer has overflowed.
Recommended action
Touch the OK button to print the transferred data (some data might be lost).
Check the host configuration.
40.00.02 Embedded I/O buffer overflow To continue, touch “OK”
Description
The product has experienced a JetDirect buffer overflow.
Recommended action
Touch the OK button to print the transferred data (some data might be lost).
Check the host configuration.
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40.00.05 Embedded I/O bad transmission To continue, touch “OK”
Description
The USB device has been removed.
Recommended action
Touch the OK button to clear the error message. (Data will be lost.)
Install the USB device.
41.02.00 Error
Description
A beam detected misprint error.
Recommended action
Turn the product off, and then on.
If the error persists, replace the laser/scanner assembly.
41.03.YZ Unexpected size in envelope feeder To use another tray, touch
"Options"
Description
The product detected a different paper size than expected.
◦ Y = 0
Size mismatch. Detected media is longer or shorter than expected.
◦ Y = A
Size mismatch. Detected media too long.
◦ Y = B
Size mismatch. Detected media too short.
◦ Y = C
Size mismatch. Inter-page gap error.
◦ Z = D
Source is duplexer
◦ Z = E
Source is envelope feeder
◦ Z = 2
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Source is Tray 2
◦ Z = 3
Source is Tray 3
◦ Z = 4
Source is Tray 4
◦ Z = 5
Source is Tray 5
Recommended action
Make sure that the feeder is loaded with the correct paper size and that the sliding paper guides are
correctly adjusted.
Use the Tray/Bin manual sensor test to verify that the envelope feeder paper sensor (PS1802) is
correctly functioning.
If the error persists, replace the envelope feeder.
41.03.YZ Unexpected size in tray <X>
Description
The product detected a different paper size than expected.
◦ Y = 0
Size mismatch. Detected media is longer or shorter than expected.
◦ Y = A
Size mismatch. Detected media too long.
◦ Y = B
Size mismatch. Detected media too short.
◦ Y = C
Size mismatch. Inter-page gap error.
◦ Z = D
Source is duplexer
◦ Z = E
Source is envelope feeder
◦ Z = 1
Source is Tray 1
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◦ Z = 2
Source is Tray 2
◦ Z = 3
Source is Tray 3
◦ Z = 4
Source is Tray 4
◦ Z = 5
Source is Tray 5
Recommended action
Make sure that the tray is loaded with the correct paper size and that the sliding paper guides are
correctly adjusted.
Use the Tray/Bin manual sensor test to verify that the cassette media switch is correctly functioning.
If the error persists, replace the lifter assembly.
41.05.YZ Unexpected type in tray <X>
Description
The product detected a different paper type than expected.
◦ Y = 0 (expected type)
Unknown
◦ Y = 1 (expected type)
Normal media
◦ Y = 3 (expected type)
LBP OHT
◦ Y = 6 (expected type)
Non-assured OHT
◦ Y = 7 (expected type)
Heavy media
◦ Y = 8 (expected type)
Light media
◦ Y = 9 (expected type)
Rough media
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◦ Y = C (expected type)
Heavy media 3
◦ Y = D (expected type)
Heavy media 2
◦ Z = 1 (detected type)
Normal media
◦ Z = 3 (detected type)
LBP OHT
◦ Z = 6 (detected type)
Non-assured OHT
◦ Z = 7 (detected type)
Heavy media
◦ Z = 8 (detected type)
Light media
◦ Z = 9 (detected type)
Rough media
◦ Z = B (detected type)
Heavy glossy media (glossy media 2)
◦ Z = C (detected type)
Heavy media 3
◦ Z = D (detected type)
Heavy media 2
Recommended action
Load the tray with the size and type of paper indicated, or use another tray if available.
If this message appears and the tray is loaded with the correct paper type, check the print driver
settings to make sure they match the tray type settings.
Clean the Media Sensor.
If the error persists, replace the paper pickup assembly.
ENWW Tools for troubleshooting 289
41.XX.YZ Error To continue, touch “OK”
Description
A product error has occurred.
◦ XX = error type
◦ Y = fuser mode
◦ Z = input tray
◦ XX = 02
Beam detect misprint
◦ XX = 09
Sub thermistor abnormally high
◦ XX = 18
Scan line inclination adjustment
◦ XX = 20
Image drum HV
◦ Y = 2
Normal typed (not AutoSense)
◦ Y = 3)
Light media 1, 2, 3: typed or AutoSense
◦ Y = 4
Heavy media 1: typed or AutoSense
◦ Z = 0
Envelope feeder
◦ Z = 1
Tray 1
◦ Z = 2
Tray 2
◦ Z = 3
Tray 3
◦ Z = 4
Tray 4
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◦ Z = 5
Tray 5
◦ Z = 6
Tray 6
◦ Z = D
Duplexer
Recommended action
Turn the product off, and then on.
If the error persists, replace the DC controller PCA.
42.XX.YY
Description
Internal system failure
Recommended action
Turn the product of,f then on, and retry.
If the error persists, clear the firmware image from the active partition by using the Partial Clean item
in the Preboot menu.
47.00.XX
Description
Back channel internal error
Recommended action
Turn the product off, and then on again. Resend the print job.
If the error persists, execute the Partial Clean item in the Preboot menu.
47.01.XX
Description
Image transformer internal error
Recommended action
Turn the product off, and then on again. Resend the print job.
If the error persists, execute the Partial Clean item in the Preboot menu.
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47.02.XX
Description
Job parser internal error
Recommended action
Turn the product off, and then on again. Resend the print job.
If the error persists, execute the Partial Clean item in the Preboot menu.
47.03.XX
Description
Print job internal error
Recommended action
Turn the product off, and then on again. Resend the print job.
If the error persists, execute the Partial Clean item in the Preboot menu.
47.04.XX
Description
Print spooler 9100 internal error
Recommended action
Turn the product off, and then on again. Resend the print job.
If the error persists, execute the Partial Clean item in the Preboot menu.
47.05.00
Description
Print spooler framework internal error
Recommended action
Turn the product off, and then on again. Resend the print job.
If the error persists, execute the Partial Clean item in the Preboot menu.
47.06.XX
Description
Print App internal error
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Recommended action
Turn the product off, and then on again. Resend the print job.
If the error persists, execute the Partial Clean item in the Preboot menu.
47.WX.YZ Printer Calibration Failed To continue, touch “OK”
Description
The device is unable to access or implement one of the image patterns files.
Y = calibration type, Z = event
◦ 47.FC.20 (event code)
Error Diffusion Image not found at system initialization
◦ 47.FC.21 (event code)
Error Diffusion Store image failure
◦ 47.FC.22 (event code)
Error Diffusion Image not found
◦ 47.FC.23
Error Diffusion Print engine execution failure
◦ 47.FC.300 (event code)
Drum Speed Adjustment Image not found at system initialization
◦ 47.FC.31 (event code)
Drum Speed Adjustment Store image failure
◦ 47.FC.32 (event code)
Drum Speed Adjustment Image not found
◦ 47.FC.33 (event code)
Drum Speed Adjustment Print engine execution failure
◦ 47.FC.40 (event code)
Pulse Width Modulation Image not found at system initializatione
◦ 47.FC.41 (event code)
Pulse Width Modulation Store image failure
◦ 47.FC.42 (event code)
Pulse Width Modulation Image not found
◦ 47.FC.43 (event code)
ENWW Tools for troubleshooting 293
Pulse Width Modulation Print engine execution failure
Recommended action
Turn the product off, and then on.
If the error persists, reload the firmware.
49.XX.YY To continue turn off then on
Description
A firmware error has occurred.
Recommended action
1. Turn the product off, and then on.
2. If the error returns, check the following:
● The error might be caused by a network connectivity problem.
● Damaged interface cable
● Damaged USB port
● Invalid network configuration setting
● The error might be caused by the print job.
● Invalid printer driver
● Problem with the software application
● Problem with the file
3. If the error persists, perform a firmware upgrade.
50.WX.YZ Fuser error To continue turn off then on
Description
The fuser has experienced an error.
W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state
Recommended action
W = 2
Fuser warm up failure
1. Reconnect the connector (J128) between the fuser and the DC controller PCA.
2. Turn the product off. Remove the fuser and then reinstall it. If the error persist, replace the fuser.
3. If the error persists, replace the low-voltage power supply.
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W = 3
Low temperature thermistor 1
1. Reinstall the fuser. Check the connector (J128) between the fuser and the product. If it is damaged,
replace the fuser.
2. Reconnect the connector (J82) on the DC controller PCA.
3. Replace the fuser.
4. W = 2: Reconnect the connector (J62) on the low-voltage power supply PCA.
5. If the error persists, replace the low-voltage power supply.
W = 4
High temperature thermistor 1
1. Reinstall the fuser. Check the connector (J128) between the fuser and the product. If it is damaged,
replace the fuser.
2. Reconnect the connector (J82) on the DC controller PCA.
3. Replace the fuser.
4. If the error persists, replace the low-voltage power supply.
W = 6
Drive circuit fault
1. Check the power source. Make sure the power source meets product requirements.
NOTE: If the power source does not meet the power frequency requirement of 40 to 70Hz, the
fuser temperature control does not work properly and causes this error.
2. Reconnect connectors J51, J52, J53, and J162 and DC controller PCA connectors J85, J95, and
J96.
3. If the error persists, replace the low-voltage power supply.
W = 10
Low temperature thermistor 2
1. Reinstall the fuser. Check the connector (J128) between the fuser and the product. If it is damaged,
replace the fuser.
2. Reconnect the connector (J62) on the low-voltage power supply PCA.
3. If the error persists, replace the low-voltage power supply.
W = 11
ENWW Tools for troubleshooting 295
High temperature thermistor 2
1. Reinstall the fuser. Check the connector (J128) between the fuser and the product. If it is damaged,
replace the fuser.
2. Reconnect the connector (J62) on the low-voltage power supply PCA.
3. If the error persists, replace the low-voltage power supply.
W = 12
Fuser pressure release mechanism failure
1. Reconnect the fuser connector (J128) and the DC controller PCA connector (J62).
2. Check the fuser pressure release sensor flag. If the flag is damaged or not properly working,
replace the fuser.
3. Reconnect the fuser motor connector (J221) and the DC controller PCA connector (J89).
4. Use the Component Test item in the Troubleshooting menu to test the fuser motor. If the
motor fails the test, replace the fuser motor.
5. If the error persists replace the fuser.
51.00.YY Error
Description
Laser/scanner error
◦ YY = 20
Black laser/scanner error
Recommended action
1. Reconnect connector (J145) on the laser/scanner.
2. Reconnect connectors (J86 and J93) on the DC controller.
3. If the error persists, replace the laser/scanner.
52.XX.00 Error To continue turn off then on
Description
Laser/scanner error
◦ XX = 00
laser/scanner motor startup error
◦ XX = 20
Laser/scanner rotation error
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Recommended action
1. Reconnect connector (J145) on the laser/scanner.
2. Reconnect connectors (J86 and J93) on the DC controller.
3. Use the scanner motor (M108) drive test in the component test to verify that the scanner motor is
properly functioning. If it is not, replace the laser/scanner.
NOTE: Listen for a high pitched whine from the motor.
4. If the error persists, replace the laser/scanner.
54.XX.YY Error
Description
A sensor error has occurred.
Recommended action
54.00.03
Environmental sensor (TH3) failure
1. Turn the product off, and then reconnect the connector (J63) on the DC controller PCA. Turn the
product on.
2. If the environment sensor has been removed or replaced, check the connector (J199) on the
environment sensor and the connector (J63) on the DC controller PCA.
3. If the error persists, replace the environment sensor assembly.
54.06.21
Primary laser/scanner beam detect abnormality
1. Turn the product off, and then on.
2. If the product has had parts removed or replace, check the connector (J93) on the DC controller
PCA.
3. If the error persists, replace the laser/scanner assembly.
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55.00.YY DC controller error To continue turn off then on
Description
DC controller PCA error
◦ 55.00.01 (event code)
DC controller memory error
◦ 55.00.03 (event code
DC controller no engine response
◦ 55.00.04 (event code
DC controller communications timeout
Recommended action
Turn the product off, and then on.
If the error persists, replace the DC controller PCA.
55.0X.YY DC controller error To continue turn off then on
Description
DC controller PCA error
◦ 55.01.06 (event code)
NVRAM memory data error warning
◦ 55.02.06 (event code)
NVRAM memory access error warning
Recommended action
Turn the product off, and then on.
If the error persists, replace the DC controller PCA.
56.00.YY Error To continue turn off then on
Description
Optional paper trays communication error
Recommended action
Turn the product off, and then on.
If the error persists, reseat the optional paper trays (1 x 500-sheet feeder and/or 3 x 500-sheet feeder).
Check the input connectors for damage. If a connector is damaged, replace the connector.
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57.00.0Y Error To continue turn off then on
Description
Fan error
Recommended action
57.00.03
Main fan (FN101) failure
1. Turn the product off, and then on. Listen for fan noise at the back corner of the product. If no noise
is heard, replace the power supply fan (FN101).
2. If the fan has been removed or replaced, check the connector (J64) on the DC controller PCA.
3. If the error persists, replace the main fan (FN101).
57.00.04
Laser/scanner fan (FN102) failure
1. If this part has been removed or replace, check the connector (J75) on the DC controller PCA.
2. If the error persists, replace the laser/scanner fan (FN102).
57.00.06
Cartridge fan (FN301) failure
1. If this part has been removed or replace, check the connector (J95) on the DC controller PCA.
2. If the fan has been removed or replaced, check the connector (J66) on the DC controller PCA.
3. If the error persists, replace the cartridge fan (FN301).
57.00.05
Cartridge front-side fan (FN103) failure
1. Turn the product off, and then on. Listen for fan noise at the middle back of the product. If no noise
is heard, replace the cartridge front-side fan (FN103).
2. If the fan has been removed or replaced, check the connector (J79) on the DC controller PCA.
3. If the error persists, replace the cartridge front-side fan (FN103).
57.00.07
Duplex fan (FN107) failure
1. Turn the product off, and then on. Listen for fan noise at the left side of the product. If no noise is
heard, replace the duplex fan (FN107).
2. If the fan has been removed or replaced, check the connector (J64) on the DC controller PCA.
3. If the error persists, replace the duplexer.
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58.00.0Y Error To continue turn off then on
Description
A sensor error has occurred.
Recommended action
58.00.05
Environmental sensor (TH3) failure
1. Turn the product off.
2. If this part has been removed or replace, check the connector (J63) on the DC controller PCA.
3. If the error persists, replace the environmental sensor (TH3).
58.00.03
DC controller CPU failure
1. Turn the product off.
2. Check all of the connectors on the DC controller PCA.
3. If the error persists, replace the DC controller PCA.
58.00.04
LVPS failure
1. Turn the product off.
2. If this part has been removed or replace, check the connector (J50) on the LVPS, and then check
the connector (J85 and J95) on the DC controller PCA.
3. If the error persists, replace the LVPS.
59.00.YY error To continue turn off then on
Description
A motor error has occurred.
◦ YY = 00
Paper path malfunction
Recommended action
59.00.20 or 59.00.30
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Feed motor (M101) failure (start-up or rotational)
1. Reconnect the connector (J191) on the feed motor and the connector (J91) on the DC controller
PCA.
2. Use the feed motor (M101) drive test in the Component test to verify that the motor is properly
functioning. If is not, replace the feed motor (M101).
59.00.40 or 59.00.50
Fuser motor (M299) failure (start-up or rotational)
1. Reconnect the connector (J221) on the feed motor and the connector (J89) on the DC controller
PCA.
2. Use the fuser motor (M299) drive test in the Component test to verify that the motor is properly
functioning. If it is not, replace the fuser motor (M299).
59.00.60 or 59.00.70
Drum motor (M102) failure (start-up or rotational)
1. Reconnect the connector (J187) on the drum motor and the connector (J87) on the DC controller
PCA.
2. Use the drum motor (M102) drive test in the Component test to verify that the motor is properly
functioning. If it is not, replace the drum motor (M102).
59.A2.0x Error
Description
A product error has occurred.
Recommended action
59.A2.02 or 59.A2.11
Lifter driver assembly Tray 2 failure
1. Use the Tray/Bin manual sensor test to verify that the Tray 2 paper (PS107 and PS907) surface
sensors are properly functioning.
2. If this part has been removed or replace, check the connector (J73 and J94) on the on the DC
controller PCA.
3. Check the media stack surface sensor lever and place it in the correct position to move smoothly.
Replace the media stack surface sensor lever if it is damaged.
4. If the error persists, replace the lifter drive assembly (Tray 2).
59.A2.12 to 59.A2.15
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Lifter driver assembly Tray 3 to 6 motor failure
1. Reconnect the connectors (J1605 and J1608) on the paper feeder drive PCA.
2. Reconnect the connectors (J1703 and J1707) on the paper cassette drive PCA.
3. Replace the sheet feeder media stack surface sensor.
4. If the error persists, replace the lifter motor for the specific sheet feeder.
60.00.0Y Tray <Y> lifting error
Description
A tray lift motor error has occurred.
Recommended action
60.00.02
Lifter driver assembly Tray 2 failure
1. Use the Tray/Bin manual sensor test to verify that the Tray 2 paper (PS107 and PS907) surface
sensors are properly functioning.
2. If this part has been removed or replace, check the connector (J73 and J94) on the on the DC
controller PCA.
3. Check the media stack surface sensor level and place it in the correct position to move smoothly.
Replace the sensor lever if it is damaged.
4. Replace the media stack surface sensor.
5. If the error persists, replace the lifter drive assembly (Tray 2).
60.00.12 to 60.00.15
Lifter driver assembly Tray 3 failure
1. Use the Tray/Bin manual sensor test to verify that the Tray 3 paper (SR1 and SR2) surface sensors
are properly functioning.
2. If this part has been removed or replace, check the connector (1605 and 1608) on the on the
paper feeder controller PCA.
3. Reconnect the connectors (J1703 and J1707) on the sheet feeder PCA.
4. Replace the sheet feeder media stack surface sensor.
5. If the error persists, replace the lifter drive assembly (Tray 3-6).
62.00.00 No system To continue turn off then on
Description
Internal system failure
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Recommended action
Turn the product off, and then on.
If the error persists, reload the firmware. If the error still persists, perform a firmware upgrade.
If the firmware upgrade does not resolve the problem, replace the hard disk.
65.X0.A1 Output accessory disconnected
Description
An external paper handling accessory connection has been interrupted.
Recommended action
1. Turn the product off.
2. Make sure that all packing materials have been removed from the paper handling accessory.
3. Check the paper path for obstructions, or jammed paper.
4. Check the accessory cable connection.
5. Turn the product on. If the error persists, replace the accessory.
66.80.YY Stapler/Stacker failure
Description
An external paper handling accessory error has occurred.
◦ 66.80.01 (event code)
Y-align malfunction
◦ 66.80.02 (event code)
Jogger malfunction
◦ 66.80.03 (event code)
Stapler malfunction
◦ 66.80.21 (event code)
Lift up malfunction
◦ 66.80.22 (event code)
Lift down malfunction
◦ 66.80.23 (event code)
Lift sensor malfunction
◦ 66.80.33 (event code)
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Output roller malfunction
◦ 66.80.35 (event code)
Self priming malfunction
◦ 66.80.51 (event code)
System error (FW error)
◦ 66.80.55 (event code)
System error 5 (FW error)
◦ 66.80.56 (event code)
System error 6 (FW error)
◦ 66.80.57 (event code)
System error 7 (FW error)
◦ 66.80.58 (event code)
System error 8 (FW error)
◦ 66.80.59 (event code)
System error 9 (FW error)
◦ 66.80.60 (event code)
System error 10 (inter-page delay mismatch)
◦ 66.80.61 (event code)
System error 11 (lifter task trouble)
◦ 66.80.62 (event code)
System error 12 (inter-page delay mismatch)
◦ 66.80.63 (event code)
System error 13 (FW error)
◦ 66.80.64 (event code)
System error 14 (FW error)
◦ 66.80.65 (event code)
System error 15 (FW error)
◦ 66.80.70 (event code)
Page-info in flush
◦ 66.80.71 (event code)
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Flush request in PDLV
◦ 66.80.72 (event code)
Delivery notice error
◦ 66.80.73 (event code)
Flush request in checking paper path
◦ 66.80.74 (event code)
Checking paper path start in PDLV
◦ 66.80.75 (event code)
Flush request in flush
◦ 66.80.76 (event code)
Non-flush complete
Recommended action
Turn the product off, and then on.
If the error persists, replace the paper handling device.
69.11.YY Error To continue turn off then on
Description
Duplexer error
Recommended action
Turn the product off, and then on.
If the error persists, replace the duplexer.
70.00.00 Error To continue turn off then on
Description
DC controller failure
Recommended action
Turn the product off, and then on.
If the error persists, replace the DC controller.
ENWW Tools for troubleshooting 305
79.XX.YY Error To continue turn off then on
Description
This error can be caused by corrupted print jobs, software application issues, non-product specific
printer drivers, poor-quality USB or network cables, bad network connections or incorrect network
configurations, invalid firmware operations, or unsupported accessories.
Recommended action
1. Turn the product off, and then on.
2. If the error persists, check the following:
● The error might be caused by a network connectivity problem, such as a bad interface cable,
a bad USB port, or an invalid network configuration setting.
● The error might be caused by the print job, an invalid print driver, a problem with the
software application, or a problem with the file you are printing.
Make sure you are using the correct printer driver. Try printing using a different software
application. Try printing a different file or print job.
● Upgrading the product firmware might resolve the problem.
80.0X.YY Embedded JetDirect error
Description
Embedded HP JetDirect print server critical error
◦ 80.01.80 (event code)
No heartbeat
◦ 80.01.81 (event code)
Reclaim timeout
◦ 80.01.82 (event code)
Invalid data length
◦ 80.01.8B (event code)
Invalid max outstanding packet header field
◦ 80.01.8C (event code)
Invalid channel mapping response
◦ 80.03.01 (event code)
No PGP buffers
◦ 80.03.02 (event code)
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Channel table full
◦ 80.03.03 (event code)
Producer index not reset
◦ 80.03.04 (event code)
Consumer index not reset
◦ 80.03.05 (event code)
Queue position size too small
◦ 80.03.06 (event code)
Transport overflow
◦ 80.03.07 (event code)
No overflow packets
◦ 80.03.08 (event code)
Invalid identify response
◦ 80.03.09 (event code)
Invalid channel map return status
◦ 80.03.1080.03.10 (event code)
Invalid reclaim return status
◦ 80.03.12 (event code)
Datagram invalid buffer
◦ 80.03.13 (event code)
Max stream channels
◦ 80.03.14 (event code)
Max datagram channels
◦ 80.03.15 (event code)
Card reset failed
◦ 80.03.16 (event code)
Self test failure
◦ 80.03.17 (event code)
Unknown PGP packet
◦ 80.03.18 (event code)
ENWW Tools for troubleshooting 307
Duplicate I/O channel.
Recommended action
Turn the product off, and then on.
If the error persists, replace the formatter.
81.YY.ZZ EIO-1 Card Failure
Description
An EIO error has occurred.
◦ 81.01.80 (event code)
No heartbeat
◦ 81.01.81 (event code)
Reclaim timeout
◦ 81.01.82 (event code)
Invalid data length
◦ 81.01.8B (event code)
Invalid max outstanding
◦ 81.01.8C (event code)
Invalid channel mapping
◦ 81.03.01 (event code)
No PGP buffers
◦ 81.03.02 (event code)
Channel table full
◦ 81.03.03 (event code)
Producer index not reset
◦ 81.03.04 (event code)
Consumer index not reset
◦ 81.03.05 (event code)
Queue position size
◦ 81.03.06 (event code)
Transport overflow
◦ 81.03.07 (event code)
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No overflow packets
◦ 81.03.08 (event code)
Invalid identify response
◦ 81.03.09 (event code)
Invalid channel map return
◦ 81.03.10 (event code)
Invalid reclaim return status
◦ 81.03.12 (event code)
Datagram invalid buffer
◦ 81.03.13 (event code)
Max stream channels
◦ 81.03.14 (event code)
Max datagram channels
◦ 81.03.15 (event code)
Card reset failed
◦ 81.03.16 (event code)
Self test failure
◦ 81.03.17 (event code)
Unknown PGP packet
◦ 81.03.18 (event code)
Duplicate I/O channel
Recommended action
Turn the product off, and then on.
If the error persists, replace the EIO device..
82.73.46 OR 82.73.47
Description
A hard disk or compact flash disk cleaning failed. Usually caused by a failure of the disk hardware.
ENWW Tools for troubleshooting 309
Recommended action
1. Turn the product off, and then on.
2. Use the Clean Disk item in the Preboot menu.
3. Reload the firmware.
98.00.01 Corrupt data in firmware volume
Description
Data corruption has occurred in the firmware volume
Recommended action
Turn the product off, and then on.
Use the Clean Disk item in the Preboot menu.
Reload the firmware.
98.00.02 Corrupt data in solutions volume
Description
Data corruption has occurred in the solutions volume
Recommended action
Turn the product off, and then on.
Use the Clean Disk item in the Preboot menu.
Reload the firmware.
98.00.03 Corrupt data in configuration volume
Description
Data corruption has occurred in the configuration volume
Recommended action
Turn the product off, and then on.
Use the Clean Disk item in the Preboot menu.
Reload the firmware.
98.00.04 Corrupt data in job data volume
Description
Data corruption has occurred in the job data volume
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Recommended action
Turn the product off, and then on.
Rerun the file erase function.
99.00.01 Upgrade not performed file is corrupt
Description
A remote firmware upgrade (RFU) was not performed.
CRC error in the firmware image (bad image).
Recommended action
Download the RFU file and attempt the upgrade again.
99.00.02 Upgrade not performed timeout during receive
Description
A remote firmware upgrade (RFU) was not performed.
I/O timeout when reading header number and size. Indicates a problem with the network environment,
not the device.
Recommended action
The most common cause is an issue with the network environment. Make sure that there is a good
connection to the device and attempt the upgrade again, or upgrade using the USB walk-up port.
99.00.03 Upgrade not performed error writing to disk
Description
A remote firmware upgrade (RFU) was not performed.
Disk error. May indicate a problem or a hard disk failure. It might be necessary to check the connection
to the hard disk or replace the hard disk.
Recommended action
1. Download the RFU file and attempt the upgrade again.
2. If the error persists, perform the Clean Disk process. You will then need to download firmware
from the Preboot menu.
3. If the error persists, replace the hard disk.
99.00.04 Upgrade not performed timeout during receive
Description
A remote firmware upgrade (RFU) was not performed.
ENWW Tools for troubleshooting 311
I/O timeout when reading rest of header.
Recommended action
The most common cause is an issue with the network environment. Make sure that there is a good
connection to the device and attempt the upgrade again, or upgrade using the USB walk-up port.
99.00.05 Upgrade not performed timeout during receive
Description
A remote firmware upgrade (RFU) was not performed.
I/O timeout when reading image data.
Recommended action
The most common cause is an issue with the network environment. Make sure that there is a good
connection to the device and attempt the upgrade again, or upgrade using the USB walk-up port.
99.00.06 Upgrade not performed error reading upgrade
Description
A remote firmware upgrade (RFU) was not performed.
Unexpected read error when reading header number and size.
Recommended action
1. Download the RFU file and attempt the upgrade again.
2. If the error persists, replace the hard disk.
99.00.07 Upgrade not performed error reading upgrade
Description
A remote firmware upgrade (RFU) was not performed.
Unexpected read error when reading rest of header.
Recommended action
1. Download the RFU file and attempt the upgrade again.
2. If the error persists, replace the hard disk.
99.00.08 Upgrade not performed error reading upgrade
Description
A remote firmware upgrade (RFU) was not performed.
Unexpected read error when reading image data.
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Recommended action
1. Download the RFU file and attempt the upgrade again.
2. If the error persists, replace the hard disk.
99.00.09 Upgrade canceled by user
Description
A remote firmware upgrade (RFU) was not performed.
The RFU was canceled by the user.
Recommended action
Resend the RFU.
99.00.10 Upgrade canceled by user
Description
A remote firmware upgrade (RFU) was not performed.
Job canceled when reading header number and size.
Recommended action
Resend the RFU.
99.00.11 Upgrade canceled by user
Description
A remote firmware upgrade (RFU) was not performed.
Job canceled when reading rest of header.
Recommended action
Resend the RFU.
99.00.12 Upgrade not performed the file is invalid
Description
A remote firmware upgrade (RFU) was not performed.
Header number is 1 but header size doesn’t match version 1 size.
Recommended action
Download the RFU file again. Make sure that you download the file for the correct product model.
Resend the RFU.
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99.00.13 Upgrade not performed the file is invalid
Description
A remote firmware upgrade (RFU) was not performed.
Header number is 2 but header size doesn’t match version 2 size.
Recommended action
Download the RFU file again. Make sure that you download the file for the correct product model.
Resend the RFU.
99.00.14 Upgrade not performed the file is invalid
Description
A remote firmware upgrade (RFU) was not performed.
The file is invalid.
Recommended action
Download the RFU file again. Make sure that you download the file for the correct product model.
Resend the RFU.
99.00.2X
Description
◦ 99.00.20 (event log)
The bundle is not for this product
◦ 99.00.21 (event log)
The bundle is not signed with the correct signature, or the signature is invalid
◦ 99.00.22 (event log)
The bundle header version is not supported by this firmware
◦ 99.00.23 (event log)
The package header version is not supported by this firmware
◦ 99.00.24 (event log)
◦ The format of the bundle is invalid
◦ 99.00.25 (event log)
The format of the package is invalid
◦ 99.00.26 (event log)
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A CRC32 check did not pass
◦ 99.00.27 (event log)
An I/O error occurred while downloading the bundle
Recommended action
Download the correct firmware file from www.hp.com/go/lj600Series_firmware, and then resend the
firmware upgrade.
99.00.27 only: Turn the product off, and then on again. Resend the firware upgrade. If the error
persists, try the sending the upgrade by another method (USB or Embedded Web Server).
99.09.60 Unsupported disk
Description
Preboot menu error.
The hard disk currently installed is not recognized or supported by the product.
Recommended action
Install the correct hard disk for this product.
99.09.61 Unsupported disk
Description
Preboot menu error.
The installed disk is installed in a product configured for a encrypted hard disk.
Recommended action
Access the Preboot menu and then select Lock Disk to lock the disk.
99.09.62 Unknown disk
Description
Preboot menu error.
The installed disk was previously locked in another product.
Recommended action
Install a new disk or use the Preboot menu to unlock this disk. If the disk is to be reused in a different
product, execute the Clean Disk procedure from the Preboot menu, then reload firmware and lock
the disk.
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99.09.63 Incorrect disk
Description
A new or blank disk has been installed in a device which previously had an encrypted disk.
Recommended action
Follow the procedure to load firmware on a new hard disk and then lock it to this product.
99.09.64 Disk malfunction
Description
A fatal hard disk failure has occurred.
Recommended action
Replace the hard disk drive.
99.09.65 Disk data error
Description
Disk data corruption has occurred.
Recommended action
Execute the Clean Disk procedure from the Preboot menu, and then resend the RFU.
99.09.66 No disk installed
Description
A disk drive is not installed in the product.
Recommended action
Install a compatible hard disk drive.
99.09.67 Disk is not bootable please download firmware
Description
The product has a non-secure disk (solid state disk) installed as the boot disk, and it has been replaced
with a new service part. A new firmware image needs to be downloaded to the device.
Recommended action
1. Press any key to continue to the main Preboot menu.
2. Press the Help button to see the help text for the error.
3. Select the Administrator menu.
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NOTE: If there is a password assigned to the Administrator, a prompt to enter the password
displays.
4. Select the Download item.
5. The user can now download a new firmware bundle to the product.
99.XX.YY
Description
Firmware installation error
Recommended action
Reload the firmware.
<binname> full Remove all paper from bin
Description
The specified output bin is full.
Recommended action
Empty the bin to continue printing.
<Supply> low OR Supplies low
Description
The product indicates when a supply level, or more than one supply, is low. Actual print cartridge life
might vary. You do not need to replace the print cartridge at this time unless print quality is no longer
acceptable.
When multiple supplies are low, more than one event code is recorded.
◦ 10.00.60 (event code)
Black print cartridge
◦ 10.23.60 (event code)
Fuser Kit
Recommended action
If print quality is no longer acceptable, replace the supply.
HP recommends that the customer have a replacement supply available to install when print quality is
no longer acceptable.
NOTE: When an HP supply has reached its approximated end of life, the HP Premium Protection
Warranty ends.
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<Supply> very low OR Supplies very low
Description
The product indicates when a supply level, or more than one supply, is very low. Actual print cartridge
life might vary. You do not need to replace the print cartridge at this time unless print quality is no
longer acceptable.
When multiple supplies are low, more than one event code is recorded.
◦ 10.00.70 (event code)
Black print cartridge
◦ 10.23.70 (event code)
Fuser Kit
Recommended action
If print quality is no longer acceptable, replace the supply.
HP recommends that the customer have a replacement supply available to install when print quality is
no longer acceptable.
NOTE: When an HP supply has reached its approximated end of life, the HP Premium Protection
Warranty ends.
[File System] device failure To clear press “OK”
Description
The specified device has failed.
Recommended action
Touch the OK button to clear the error.
[File System] file operation failure To clear press “OK”
Description
A PJL file system command attempted to perform an illogical operation.
Recommended action
Touch the OK button to clear the error.
[File System] file system is full To clear press “OK”
Description
A PJL file system command could not store something on the file system because the file system was full.
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Recommended action
Touch the OK button to clear the error.
[File System] is not initialized
Description
This file-storage component must be initialized before use.
Recommended action
Use the HP Embedded Web Server or HP Web Jetadmin to initialize the file system.
[File System] is write protected
Description
The file system device is protected and no new files can be written to it.
Recommended action
Press the OK button to clear the error.
Accept bad signature
Description
The product is performing a remote firmware upgrade, and the code signature is invalid.
Recommended action
Download the correct firmware upgrade file for this product, and then reinstall the upgrade. See the
product user guide for more information.
Bad optional tray connection
Description
The optional tray is not connected, not connected correctly, or a connection is not working correctly.
Recommended action
1. Turn the product off.
2. Remove and then reinstall the optional tray.
3. Reconnect connectors for the tray.
4. If the problem continues, replace the connector for the tray.
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Canceling
Description
The product is canceling the current job.
Recommended action
No action is necessary.
Canceling... <jobname>
Description
The product is canceling the current job <jobname>.
Recommended action
No action is necessary.
Cartridge Low
Description
This message appears even though the print cartridge is new.
Recommended action
1. Remove, and then reinstall the print cartridge.
2. Make sure a genuine HP supply is used.
3. If the error persists, replace the print cartridge.
Cartridge Memory Abnormal
Description
This message appears even though the print cartridge is new.
Recommended action
1. Remove, and then reinstall the print cartridge.
2. Reconnect connector (J74) on the DC controller PCA.
3. If the error persists, replace the print cartridge.
Cartridge Out
Description
This message appears even though the print cartridge is new.
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Recommended action
1. Remove, and then reinstall the print cartridge.
2. Make sure a genuine HP supply is used.
3. If the error persists, replace the print cartridge.
Checking engine
Description
The product is conducting an internal test.
Recommended action
No action is necessary.
Checking paper path
Description
The product is checking for possible paper jams.
Recommended action
No action is necessary.
Chosen personality not available To continue, touch “OK”
Description
A print job requested a product language (personality) that is not available for this product. The job will
not print and will be cleared from memory.
Recommended action
Print the job by using a print driver for a different language, or add the requested language to the
product (if possible). To see a list of available personalities, print a configuration page.
Cleaning do not grab paper
Description
The product is performing an automatic cleaning cycle. Printing will continue after the cleaning is
complete.
Recommended action
No action is necessary.
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Cleaning...
Description
The product is performing an automatic cleaning cycle. Printing will continue after the cleaning is
complete.
Recommended action
No action is necessary.
Clearing event log
Description
This message is displayed while the event log is cleared. The product exits the menus when the event
log has been cleared.
Recommended action
No action is necessary.
Clearing paper path
Description
The product is attempting to eject jammed paper.
Recommended action
Check progress at the bottom of the display.
Close stapler/stacker multi bin mailbox door
Description
This message appears even though the stapler/stacker multi bin mailbox door is closed.
Recommended action
1. Reconnect the connector (J465) on the stapler/stacker controller PCA.
2. Check the stapler/stacker door sensor flag. If the flag is damaged, replace the sensor flag.
Close top cover
Description
This message appears even though the top cover is closed.
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Recommended action
1. Verify that the switch (SW101) is properly functioning (open and close the top cover). If the switch
fails the test, replace the switch.
2. Make sure that the switch flag—at the right-side of the top cover assembly, behind the controlpanel
display— is not damaged or missing. If the flag is damaged or missing, replace the top
cover assembly.
3. Reconnect the connector (J78) on the DC controller PCA.
4. If the problem persists, replace the top cover switch (SW101).
Cooling device
Description
The product is cooling.
Recommended action
No action is necessary.
Creating cleaning page...
Description
A cleaning page is being generated.
Recommended action
No action is necessary.
Data received To print last page press “OK”
Description
The product is waiting for the command to print the last page.
Recommended action
Touch the OK button to print the last page of the job.
Event log is empty
Description
No product events are in the log.
Recommended action
No action is necessary.
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Expected drive missing
Description
The product cannot find the encrypted hard drive.
Recommended action
Install the encrypted hard drive.
External device initializing
Description
An external device is initializing.
Recommended action
No action necessary.
Face Down Tray Full
Description
This message is displaying even though the tray is not full.
Recommended action
1. Check the face down tray media full sensor flag and place it in the correct position to move
smoothly. Replace sensor flag if damaged.
2. Use the Output bin full sensor (PS104) test in the Manual sensor test to verify that the sensor is
properly functioning. If it is not, replace the sensor (PS104).
3. Reconnect the connector (J176) at face down tray media full sensor and DC controller PCA (J76).
4. Reconnect the connector (J176) at face down tray media full sensor and DC controller PCA (J76).
FIM Load Error Send full FIM on <X> port
Description
The product displays this message before the firmware is loaded at startup if an error has occurred
during a firmware upgrade.
Recommended action
Resend the firmware upgrade.
Fuser Kit low
Description
10.23.60 (event code)
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The product indicates when a supply is low.
Recommended action
Replace the fuser.
NOTE: After replacing the fuser, reset the fuser page counter by selecting New Fuser Kit in the
Reset Supplies sub-menu.
Fuser Kit very low To continue, touch “OK”
Description
10.23.70 (event code)
The product indicates when a supply is very low.
NOTE: After an HP supply has reached the very low threshold, the HP premium protection warranty
for that supply has ended.
Recommended action
Replace the fuser.
NOTE: After replacing the fuser, reset the fuser page counter by selecting New Fuser Kit in the
Reset Supplies sub-menu.
Genuine HP cartridge installed
Description
A new HP print cartridge has been installed. The message appears for about 6 seconds before the
product returns to the Ready state.
Recommended action
No action necessary.
Genuine HP supply installed
Description
10.XX.40 (event code)
A new genuine HP print cartridge has been installed.
Recommended action
Touch the Hide button to remove this message.
HP Secure hard drive disabled
Description
The drive has been encrypted for another product.
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Recommended action
Remove the drive or use the Embedded Web Server for more information.
Incompatible <supply>
Description
The indicated supply <supply>is not compatible with this product.
◦ 10.00.35 (event code)
Black print cartridge
◦ Fuser kit
10.23.35 (event code)
Recommended action
Replace the supply with one that is designed for this product.
Incompatible supplies
Description
Print cartridges or other supply items are installed that were not designed for this product. The product
cannot print with these supplies installed.
Event codes are supply specific.
Recommended action
Touch the OK button to identify the incompatible supplies.
Replace the supplies with those that are designed for this product.
Initializing...
Description
The product is starting.
Recommended action
No action necessary.
Install fuser unit
Description
The fuser has been removed or installed incorrectly.
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Recommended action
CAUTION: The fuser can be hot while the product is in use. Turn the product off, and then wait for
the fuser to cool before handling it.
1. Remove the output bin or stapler/stacker.
2. Remove the fuser entrance guide.
3. Remove the fuser.
Install supplies
Description
More than one supply is missing or is installed incorrectly.
Recommended action
Touch the OK button to identify the supplies that need to be replaced.
Touch the OK button a second time for more information about the specific supply.
Insert the supply or make sure it is correctly installed and fully seated.
Install supply
Description
A supply item is either not installed or installed incorrectly.
◦ Black cartridge
10.00.15 (event code)
Recommended action
Install the supply item or make sure that the installed supply item is fully seated.
Internal disk device failure To clear press “OK”
Description
The internal disk failed.
Recommended action
Touch the OK button to clear the error.
Internal disk file operation failed
Description
A PJL system command attempted to perform an illogical operation, such as downloading a file to a
non-existent directory.
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Recommended action
Touch the OK button to clear the error.
Internal disk file system is full
Description
A PJL system command attempted to write data to the internal disk but was unsuccessful because the
disk is full.
Recommended action
Touch the OK button to clear the error.
Internal disk is write protected
Description
The internal disk is write protected and no new files can be written to it.
Recommended action
Touch the OK button to clear the error.
Internal disk not found
Description
The internal disk was not found at start up.
Recommended action
Turn the product off, and then on again.
Internal disk not functional
Description
82.0X.YY (event code)
The internal hard drive is not correctly functioning.
Recommended action
Turn the product off, remove and then reinstall the hard drive.
If the error persists, replace the internal hard drive.
Internal disk not initialized
Description
The internal disk file system must be initialized before it can be used.
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Recommended action
Initialize the internal disk file system.
Internal disk spinning up
Description
Internal disk device is spinning up its platter. Jobs that require disk access must wait.
Recommended action
No action is necessary.
Job not stapled due to mixed sizes
Description
This message is displayed when the job to staple has more than one paper size (paper width).
Recommended action
Paper with different widths cannot be stapled. Use the same width paper for the entire print job.
Load Tray <X>: [Type], [Size]
Description
This message appears even though there is media loaded in the tray.
Recommended action
Use the sensor tests to verify that the sensor is correctly functioning.
Make sure that the sensor flag on the media presence sensor is not damaged and moves freely.
Reconnect the corresponding connector:
◦ MP tray: connector (J191) on the MP tray media feed sensor and the connector (J91) on the DC
controller PCA.
◦ Printer cassette: connectors (J22) on the cassette media feed sensor and the connector (J1605) on
the DC controller PCA.
◦ 1 X 500-sheet paper feeder cassette: connector (J32) on the paper feeder cassette media feed
sensor and the connector (J1602) on the paper feeder controller PCA.
◦ Paper deck cassette 1: connector (J32) on the paper deck cassette 1 media feed sensor and
connector (J1602) on the paper deck controller PCA 1
◦ Paper deck cassette 2: connector (J13) on the paper deck cassette 2 media feed sensor and
connector (J1607) on the paper deck controller PCA 2.
◦ Paper deck cassette 3: connector (J13) on the paper deck cassette 3 media feed sensor and
connector (J607) on the paper deck controller PCA 3.
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Load Tray <X>: [Type], [Size] To use another tray, press “OK”
Description
This message appears when the indicated tray is selected but is not loaded, and other paper trays are
available for use. It also appears when the tray is configured for a different paper type or size than the
print job requires.
Recommended action
Load the correct paper in the tray.
If prompted, confirm the size and type of paper loaded.
Otherwise, press the OK button to select another tray.
Loading program <XX>
Description
Programs and fonts can be stored on the product’s file system and are loaded into RAM when the
product is turned on. The number <XX> specifies a sequence number indicating the current program
being loaded.
Recommended action
No action necessary.
NOTE: Do not turn the product off.
Manually feed output stack Then touch "OK" to print second side
Description
The product has printed the first side of a manual duplex job and is waiting for the user to insert the
output stack to print the second side.
Recommended action
1. Maintaining the same orientation, remove pages from the output bin.
2. Flip document printed side up.
3. Load document in Tray 1.
4. Touch the OK button to print the second side of the job.
Manually feed: <Type><Size>
Description
This message appears when manual feed is selected, Tray 1 is not loaded, and other trays are empty.
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Recommended action
Load tray with requested paper.
If paper is already in tray, press the Help button to exit the message and then press the OK button to
print.
To use another tray, clear paper from Tray 1, press the Help button to exit the message and then press
the OK button.
Manually feed: <Type><Size> To use another tray, press “OK”
Description
This message appears when manual feed is selected, Tray 1 is loaded, and other trays are available.
Recommended action
Load tray with requested paper.
If paper is already in tray, press the Help button to exit the message and then press the OK button to
print.
To use another tray, clear paper from Tray 1, press the Help button to exit the message and then press
the OK button.
Moving solenoid
Description
The solenoid is moving as part of a component test.
Recommended action
To exit press
Moving solenoid and motor
Description
The solenoid and a motor are moving as part of a component test.
Recommended action
To exit press
No job to cancel
Description
You have pressed the stop button but the product is not actively processing any jobs.
Recommended action
No action necessary.
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NON HP SUPPLY INSTALLED
Description
10.99.31 (event code)
This message is displayed for about 6 seconds when a new non HP supply is installed.
Recommended action
If you believe you purchased a genuine HP supply, go to www.hp.com/go/anticounterfeit.
Output Bin Full
Description
This message appears even though the output bin is not full.
Recommended action
1. Make sure that the output bin sensor flag is not damaged and can move freely. If the flag is
damaged, replace the flag.
2. Use the output bin full sensor (PS104) test in the Manual sensor test to test the sensor. If it does not
respond, replace the output bin full sensor (PS104).
3. Reconnect connector (J76) on the DC controller PCA.
Paused…
Description
The product is paused, and there are no error messages pending at the display. The I/O continues
receiving data until memory is full.
Recommended action
Press the Stop button .
Performing Paper Path Test…
Description
A paper-path test is being performed.
Recommended action
No action necessary.
Please Wait...
Description
The product is in the process of clearing data.
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Recommended action
No action necessary.
Printing Configuration...
Description
The product is printing the Configuration page.
Recommended action
No action necessary.
Printing Event Log...
Description
The product is printing the Event Log page.
Recommended action
No action necessary.
Printing File Directory...
Description
The product is printing the File Directory pages.
Recommended action
No action necessary.
Printing Font List...
Description
The product is printing the Font List pages.
Recommended action
No action necessary.
Printing Fuser Test Page...
Description
The product is printing the Fuser Test page.
Recommended action
No action necessary.
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Printing Help Page...
Description
The product is printing the Help page.
Recommended action
No action necessary.
Printing Menu Map...
Description
The product is printing the Menu Map pages.
Recommended action
No action necessary.
Printing Registration Page…
Description
The product is printing the Registration pages.
Recommended action
No action necessary.
Printing stopped
Description
Time has expired on the Print/Stop test.
Recommended action
Touch the OK button to continue.
Printing Supplies Status Page...
Description
The product is printing the Supplies Status page.
Recommended action
No action necessary.
Printing Usage Page...
Description
The product is printing the Usage page.
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Recommended action
No action necessary.
Printing…engine test
Description
The product is printing an engine test page.
Recommended action
No action necessary.
Processing duplex job Do not grab paper until job completes
Description
Paper temporarily comes into the output bin while printing a duplex job.
CAUTION: Do not grab paper as it temporarily comes into the output bin. The message disappears
when the job is finished.
Recommended action
No action necessary.
Processing job from tray <X>... Do not grab paper until job completes
Description
The product is actively processing a job from the designated tray.
Recommended action
No action necessary.
Processing...
Description
The product is currently processing a job but is not yet picking pages. When paper motion begins, this
message is replaced by a message that indicates the tray the job is using.
Recommended action
No action necessary.
Processing... copy <X> of <Y>
Description
The product is currently processing or printing collated copies. The message indicates that copy number
<X> of total copies <Y> is currently being processed.
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Recommended action
No action necessary.
RAM disk device failure To clear press “OK”
Description
The specified device failed.
Recommended action
Touch the OK button to remove the message.
RAM disk file operation failed To clear press “OK”
Description
A PJL command was received that attempted to perform an illegal operation, such as downloading a
file to a non-existent directory.
Recommended action
Touch the OK button to clear the error.
RAM disk file system is full To clear press “OK”
Description
The hard disk is full.
Recommended action
Touch the OK button to clear the error.
RAM disk is write protected To clear press “OK”
Description
The device is protected and no new files can be written to it.
Recommended action
Touch the OK button to clear the error.
RAM disk not initialized
Description
The RAM disk file system must be initialized before it can be used.
Recommended action
Initialize the RAM disk file system.
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Ready
Description
The product is online and ready for data. No status or product attendance messages are pending at the
display.
Recommended action
No action necessary.
Ready <IP Address>
Description
The product is online and ready for data. No status or product attendance messages are pending at the
display. The product IP address displays.
Recommended action
No action necessary.
Receiving Upgrade
Description
The product is receiving a firmware upgrade.
Recommended action
Do not turn the product off until it reaches the Ready state.
Remove one print cartridge
Description
The product is testing the print-cartridge motor.
Recommended action
To perform the test, remove the print cartridge. To cancel the test, press the Stop button .
To exit press
Remove USB accessory
Description
This message displays when an unsupported USB device is inserted into a host USB port on the
product.
Recommended action
Remove the unsupported USB device.
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Replace <supply>
Description
This alert appears only if the product is configured to stop when a supply reaches the very low
threshold. The product indicates when a supply level is at its estimated end of life. The actual life
remaining might be different than estimated.
The supply does not need to be replaced now unless the print quality is no longer acceptable.
HP recommends that the customer have a replacement supply available to install when print quality is
no longer acceptable.
The product can be configured to stop when the supply level is very low. The supply might still be able
to produce acceptable print quality.
NOTE: When an HP supply has reached its approximated end of life, the HP Premium Protection
Warranty on that supply ends.
◦ 10.00.70 (event code)
Black print cartridge
◦ 10.23.70 (event code)
Fuser Kit
Recommended action
Replace the specified supply.
Or, configure the product to continue printing by using the Manage Supplies menu.
Replace supplies
Description
This alert appears only if the product is configured to stop when a supply reaches the very low
threshold. The product indicates when a supply level is at its estimated end of life. The actual life
remaining might be different than estimated.
The supply does not need to be replaced now unless the print quality is no longer acceptable.
HP recommends that the customer have a replacement supply available to install when print quality is
no longer acceptable.
NOTE: When an HP supply has reached its approximated end of life, the HP Premium Protection
Warranty on that supply ends.
Recorded event codes depend on which supplies are at the end of life.
◦ 10.00.70 (event code)
Black print cartridge
◦ 10.23.70 (event code)
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Fuser Kit
Recommended action
Touch the OK button to find out which supplies need to be replaced.
Or, configure the product to continue printing by using the Manage Supplies menu.
Resend external accessory firmware
Description
An external accessory requires a firmware upgrade. Printing can continue, but jams might occur if the
job uses the external accessory.
Recommended action
Perform a firmware upgrade.
Resend Upgrade
Description
A firmware upgrade did not complete successfully.
Recommended action
Upgrade the firmware again.
Restore Factory Settings
Description
The product is restoring factory settings.
Recommended action
No action necessary.
ROM disk device failed To clear press “OK”
Description
The specified device failed.
Recommended action
Touch the OK button to clear the error.
ROM disk file operation failed To clear press “OK”
Description
A PJL command was received that attempted to perform an illegal operation, such as downloading a
file to a non-existent directory.
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Recommended action
Touch the OK button to clear the error.
ROM disk file system is full To clear press “OK”
Description
The hard disk is full.
Recommended action
Touch the OK button to clear the error.
ROM disk is write protected To clear press “OK”
Description
The device is protected and no new files can be written to it.
Recommended action
Touch the OK button to clear the error.
ROM disk not initialized To clear press “OK”
Description
The ROM disk file system must be initialized before it can be used.
Recommended action
Initialize the ROM disk file system.
Rotating Motor
Description
The product is executing a component test and the component selected is a motor.
Recommended action
Press the Stop button when ready to stop this test.
To exit press
Size Mis-Match
Description
This message appears even though the correct size paper is loaded in the correct paper tray.
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Recommended action
1. Use the Tray 2 size switch (SW102) test in the Tray/Bin manual sensor test to test the switch. If it
does not respond, replace the lifter drive assembly.
2. Reconnect connector (J122) on the Tray 2 media size switch, and then reconnect connector (J72)
on the DC controller.
3. If the error persists, replace the lifter drive assembly.
Size mismatch in Tray <X>
Description
The paper in the listed tray does not match the size specified for that tray.
Recommended action
1. Load the correct paper.
2. Verify the paper is positioned correctly.
3. Close the tray, and then verify that the control panel lists the correct size and type for the specified
tray.
4. If necessary, use the control-panel menus to reconfigure the size and type settings for the specified
tray.
Sleep mode on
Description
The product is in sleep mode. Pressing a control-panel button, receiving of a print job, or an error
condition clears this message.
Recommended action
No action necessary.
Staple Cartridge low
Description
The product indicates when a supply level is low. 20 to 50 staples remain in the cartridge.
Recommended action
Replace the staple cartridge.
Staple Cartridge very low
Description
The product staple cartridge is at end of life.
ENWW Tools for troubleshooting 341
NOTE: After an HP supply has reached the very low threshold, the HP premium protection warranty
ends.
Recommended action
Replace the staple cartridge.
Stapler/Stacker staple jam
Description
A stapler/stacker jam exists.
Recommended action
13.89.33
Clear the jam. See the clear jams section in the service manual.
Supplies low
Description
Multiple supplies on the product have reached the User defined low threshold.
Recommended action
Replace the supply when print quality is no longer acceptable.
SUPPLY MEMORY WARNING
Description
The product cannot read or write to the e-label or the e-label is missing.
Recommended action
No action necessary.
The unit has corrupt data
Description
98.00.0X (event code)
Data corruption has occurred in the firmware volume
◦ 98.00.01
Corrupt data in the firmware volume
◦ 98.00.02
Corrupt data in the solutions volume
◦ 98.00.03
342 Chapter 3 Solve problems ENWW
Corrupt data in the configuration volume
◦ 98.00.04
Corrupt data in the job data volume
Recommended action
◦ 98.00.01 or 98.00.02 or 98.00.03
1. Turn the product off, and then on again.
2. Use the Clean Disk item in the Preboot menu.
3. Reload the firmware.
◦ 98.00.04
1. Turn the product off, and then on again.
2. Run the file erase function.
Tray <X> empty: [Type], [Size]
Description
The specified tray is empty and the current job does not need this tray to print.
◦ X = 1
Tray 1
◦ X = 2
Tray 2
◦ X = 3
Tray 3
◦ X = 4
Tray 4
◦ X = 5
Tray 5
Recommended action
Refill the tray at a convenient time.
NOTE: This could be a false message. If the tray is loaded without removing the shipping lock, the
product does not sense that the paper is loaded. Remove the shipping lock and then load the tray.
ENWW Tools for troubleshooting 343
Tray <X> lifting
Description
The product is in the process of lifting paper in the indicated tray.
◦ X = 2
Tray 2
◦ X = 3
Tray 3
◦ X = 4
Tray 4
◦ X = 5
Tray 5
Recommended action
No action necessary.
Tray <X> open
Description
The specified tray is open or not closed completely.
◦ X = 2
Tray 2
◦ X = 3
Tray 3
◦ X = 4
Tray 4
◦ X = 5
Tray 5
Recommended action
Close the tray.
NOTE: If this message appears after lifter drive assembly was removed or replaced, make sure that
the connector on the assembly is correctly connected and fully seated.
If the error persists, use the Media size switches (SW102, SW2 , SW3, ) test in the Tray/Bin manual
sensor test to test the switches. If they do not respond, replace associated the lifter drive assembly.
344 Chapter 3 Solve problems ENWW
Tray <X> overfilled
Description
The tray is filled above the stack-height mark.
◦ X = 2
Tray 2
◦ X = 3
Tray 3
◦ X = 4
Tray 4
◦ X = 5
Tray 5
Recommended action
Remove enough paper so that the paper stack does not exceed the limit for the tray.
NOTE: If this message appears after lifter drive assembly was removed or replaced, make sure that
the connector on the assembly is correctly connected and fully seated.
Type mismatch Tray
Description
The specified tray contains a paper type that does not match the configured type.
Recommended action
The specified tray will not be used until this condition is addressed. Printing can continue from other
trays.
1. Load the correct paper in the specified tray.
2. At the control panel, verify the type configuration.
Unsupported drive installed To continue, touch “OK”
Description
A non-supported hard drive has been installed. The drive is unusable by this product.
Recommended action
1. Turn the product off.
2. Remove the hard drive.
3. Turn the product on.
ENWW Tools for troubleshooting 345
Unsupported supply in use OR Unsupported supply installed To continue,
touch “OK”
Description
A non-supported supply has been installed.
OR
The print cartridge is for a different HP product.
◦ XX = 00
Black print cartridge
Recommended action
Install the correct supplies for this product. See the parts chapter in the service manual for supply part
numbers.
Unsupported tray configuration
Description
The product has too many optional trays installed.
Recommended action
Turn the product off, remove the unsupported trays, and then turn the product on.
Unsupported USB accessory detected Remove USB accessory
Description
A non-supported USB accessory has been installed.
Recommended action
Turn the product off, remove the USB accessory, and then turn the product on.
Upgrade Error
Description
30.01.36 (event code)
SCB upgrade error
Recommended action
1. Turn the product off, and then on.
2. Resend the upgrade.
3. If the error persists, replace the SCB.
346 Chapter 3 Solve problems ENWW
USB accessory not functional
Description
A parameter in the USB accessory is not correctly functioning.
Recommended action
1. Turn the product off.
2. Remove the USB accessory.
3. Insert a replacement USB accessory.
USB hubs are not fully supported Some operations may not work properly
Description
Some USB hubs require more power than the product has available.
Recommended action
Remove the USB hub.
USB is write protected To clear press “OK”
Description
The device is protected and no new files can be written to it.
Recommended action
Touch the OK button to clear the error.
USB needs too much power
Description
Power requirements for the USB device attached to the product are beyond supported limits.
Recommended action
Remove the USB device and then turn the product off and then on again. Try a similar accessory that
has its own power supply or requires less power.
USB needs too much power Remove USB and Then Turn Off then On
Description
A USB accessory is drawing too much electrical current. Printing cannot continue.
Recommended action
Turn the product off, remove the USB accessory, and then turn the product on.
Use a USB accessory that uses less power or that contains its own power supply.
ENWW Tools for troubleshooting 347
USB not initialized
Description
The USB device file system must be initialized before it can be used.
Recommended action
Use the EWS or HP Web Jetadmin to initialize the component.
USB storage accessory removed Clearing any associated data
Description
This message displays for about 6 seconds after a USB device is removed.
Recommended action
Touch the Hide button to remove this message.
USB storage device failure To clear press “OK”
Description
The specified device failed.
Recommended action
Touch the OK button to clear this error.
USB storage file operation failed To clear press “OK”
Description
A PJL file system command was received that attempted to perform an illegal operation, such as
downloading a file to a non-existent directory.
Recommended action
Touch the OK button to clear this error.
USB storage file system is full To clear press “OK”
Description
The file system on the installed USB device is full.
Recommended action
Touch the OK button to clear this error.
348 Chapter 3 Solve problems ENWW
Used supply installed To continue, touch “OK” OR Used supply in use
Description
One of the print cartridges has been previously used.
◦ XX = 00
Black print cartridge
Recommended action
If you believe you purchased a genuine HP supply, go to www.hp.com/go/anticounterfeit.
Waiting for tray <X> to lift
Description
The specified tray is in the process of lifting paper to the top of the tray (so it can properly feed).
Recommended action
No action necessary
Windows Login Required to Use this Feature
Description
Windows login required.
Recommended action
Enter your windows login.

Troubleshoot Print Quality Problems.

Solve image-quality problems
Occasionally, you might encounter problems with print quality. The information in the following sections
helps you identify and resolve these issues.
Print-quality examples
These examples identify the most common print-quality problems. If you still have problems after trying
the suggested solutions, contact HP Customer Support.
Table 3-36 Image defect examples
Problem Image example Solution
Light print (partial page) 1. Make sure that the print cartridge is fully installed.
2. The toner level in the print cartridge might be low. Replace the print cartridge.
3. The paper might not meet HP specifications (for example, the paper is too
moist or too rough).
Light print (entire page) 1. Make sure that the print cartridge is fully installed.
2. Make sure that the Economode setting is turned off at the control panel and
in the printer driver.
3. Open the following menus:
◦ Administration
◦ General Settings
◦ Print Quality
◦ Toner Density
● Select form a range of density settings.
4. Try using a different type of paper.
5. The print cartridge might be almost empty. Replace the print cartridge.
6. Clean the product paper path.
7. If the error persists, replace the transfer roller and clean the contacts.
8. If the error persists, replace the high-voltage power supply.
9. If the error persists, replace the DC controller.
10. If the error persists, replace the laser/scanner.
380 Chapter 3 Solve problems ENWW
Table 3-36 Image defect examples (continued)
Problem Image example Solution
Specks Specks might appear on a page after a jam has been cleared.
1. Print a few more pages to see if the problem corrects itself.
2. Clean the inside of the product and run a cleaning page to clean the fuser.
3. Try using a different type of paper.
4. Clean the cassette pickup roller. If the roller is dirty and can not be cleaned,
replace the roller.
5. Check the print cartridge for leaks. If the print cartridge is leaking, replace it.
6. Clean the product paper path several times.
Dropouts 1. Make sure that the environmental specifications for the product are being met.
2. Open the following menus:
◦ Administration
◦ General Settings
◦ Print Quality
◦ Adjust Paper Types
● Scroll to the desired paper type, and then press the OK button.
◦ Print Mode
● Scroll to the print mode, and then press the OK button.
3. Try using a smoother paper that you know will work in the product.
4. Try using the Print/Stop Test in the Troubleshooting menu to determine
if a image-formation component is malfunctioning. Replace the failed
component.
5. If the error persists, replace the transfer roller.
6. The fuser pressure roller might not be within nip width specifications. If the
error persists, replace fuser.
Lines
A
A
A
A
A
B
B
B
B
B
C
C
C
C
C
a
a
a
a
a
c
c
c
c
c
b
b
b
b
b
1. Print a few more pages to see if the problem corrects itself.
2. Clean the inside of the product and run a cleaning page to clean the fuser.
3. Replace the print cartridge.
4. Replace the print cartridge.
ENWW Solve image-quality problems 381
Table 3-36 Image defect examples (continued)
Problem Image example Solution
Gray background 1. Do not use paper that has already been run through the product.
2. Try using a different type of paper.
3. Print a few more pages to see if the problem corrects itself.
4. Turn over the paper in the tray. Also, try rotating the paper 180°.
5. Open the following menus:
◦ Administration
◦ General Settings
◦ Print Quality
◦ Toner Density
● Select form a range of density settings.
6. Make sure that the environmental specifications for the product are being met.
7. Clean the product paper path.
8. If the error persists, replace the laser/scanner.
9. If the error persists, replace the DC controller PCA.
10. If the error persists, replace the high-voltage power supply.
Toner smear 1. Print a few more pages to see if the problem corrects itself.
2. Try using a different type of paper.
3. Make sure that the environmental specifications for the product are being met.
4. Clean the inside of the product and run a cleaning page to clean the fuser.
5. Replace the print cartridge.
Loose toner Loose toner, in this context, is defined as toner that can be rubbed off the page.
1. Open the following menus:
◦ Administration
◦ General Settings
◦ Print Quality
382 Chapter 3 Solve problems ENWW
Table 3-36 Image defect examples (continued)
Problem Image example Solution
◦ Adjust Paper Types
● Scroll to the desired paper type, and then press the OK button.
◦ Print Mode
● Scroll to the print mode, and then press the OK button.
2. If you have observed a rougher texture on one side of your paper, try printing
on the smoother side.
3. Make sure that the environmental specifications for the product are being met.
4. Make sure that the type and quality of the paper you are using meet
HP specifications.
Repeat defects 1. Print a few more pages to see if the problem corrects itself.
2. Clean the inside of the product and run a cleaning page to clean the fuser.
3. The print cartridge might need to be replaced.
Repeat image
Dear Mr. Abhjerhjk,
The dhjhfiuhu if teint hhkjhjnf j us a weue jd, fnk
ksneh vnk kjdfkaakd ss hsjhnckkajhdhf kashfhnduujdn.
Pkshkkhklhlkhkhyufwe4yrh9jjflkln djd skshkshdcnksnjcnal
aksnclnslskjlncsl nas lnslna, ncnsljsjscljckn nsnclknsllj
hwlsdknls nwljs nlnscl nijhsn clsncij hn. Iosi fsjs jlkh andjna this
is a hn. jns fir stie a djakjd ajjssk. Thsi ius vnvlu tyeh lch afted,
and when hghj hgjhk jdj a dt sonnleh.
Suolklv jsdj hvjkrt ten sutc of jthjkfjkn vjdj hwjd, an olk d
.at fhjdjht ajshef. Sewlfl nv atug ahgjfjknvr kdkjdh sj hvjk
sjskrplo book. Camegajd sand their djnln as orged tyehha
as as hf hv of the tinhgh in the cescmdal vlala tojk. Ho sn shj
shjkh a sjca kvkjn? No ahdkj ahhtuah ahavjnv hv vh aefve r
Tehreh ahkj vaknihidh was skjsaa a dhkjfn anj
cjkhapsldnlj llhfoihrfhthej ahjkkjna oa h j a kah w asj kskjnk as
sa fjkank cakajhjkn eanjsdn qa ejhc pjtpvjlnv4purlaxnwl. Ana
l, and the askeina of ahthvnasm. Sayhvjan tjhhjhr ajn ve fh k
v nja vkfkahjd a. Smakkljl a sehiah adheufh if you do klakc k
w vka ah call lthe cjakha aa d a sd fijs.
Sincerely,
Mr. Scmehnjcj
This type of defect might occur when using preprinted forms or a large quantity of
narrow paper.
1. Print a few more pages to see if the problem corrects itself.
2. Make sure that the type and quality of the paper you are using meet
HP specifications.
3. The print cartridge might need to be replaced.
4. Clean the delivery roller.
Misformed characters
AaBbCc
AaBbCc
AaBbCc
AaBbCc
AaBbCc
AaBbCc
1. Print a few more pages to see if the problem corrects itself.
2. Make sure that the environmental specifications for the product are being met.
3. Make sure that the type and quality of the paper you are using meet
HP specifications.
4. Try using another input tray.
5. If the error persists, reconnect the connectors (J143, J144, and J145) on the
laser/scanner.
6. If the error persists, reconnect the connectors (J83 and J84) on the DC
controller PCA.
7. If the error persists, replace the laser/scanner.
8. If the error persists, replace the DC controller PCA.
ENWW Solve image-quality problems 383
Table 3-36 Image defect examples (continued)
Problem Image example Solution
Page skew 1. Print a few more pages to see if the problem corrects itself.
2. Verify that no torn pieces of paper are inside the product.
3. Make sure that paper is loaded correctly and that all adjustments have been
made. Make sure that the guides in the tray are not too tight or too loose
against the paper.
4. Turn over the paper in the tray. Also, try rotating the paper 180°.
5. Make sure that the type and quality of the paper you are using meet
HP specifications.
6. Make sure that the environmental specifications for the product are being met.
7. If the error persists, replace the registration assembly.
Curl or wave 1. Turn over the paper in the tray. Also, try rotating the paper 180°.
2. Make sure that the type and quality of the paper you are using meet
HP specifications.
3. Make sure that the environmental specifications for the product are being met.
4. Try printing to a different output bin.
5. Open the following menus:
◦ Administration
◦ General Settings
◦ Print Quality
◦ Adjust Paper Types
● Scroll to the desired paper type, and then press the OK button.
◦ Print Mode
● Scroll to the print mode, and then press the OK button.
384 Chapter 3 Solve problems ENWW
Table 3-36 Image defect examples (continued)
Problem Image example Solution
Wrinkles or creases 1. Print a few more pages to see if the problem corrects itself.
2. Make sure that the environmental specifications for the product are being met.
3. Turn over the paper in the tray. Also, try rotating the paper 180°.
4. Make sure that paper is loaded correctly and all adjustments have been
made.
5. Make sure that the type and quality of the paper you are using meet
HP specifications.
6. Try using another input tray.
7. If envelopes are creasing, try storing envelopes so that they lie flat.
8. Open the following menus:
◦ Administration
◦ General Settings
◦ Print Quality
◦ Adjust Paper Types
● Scroll to the desired paper type, and then press the OK button.
◦ Print Mode
● Scroll to the print mode, and then press the OK button.
Vertical white lines 1. Print a few more pages to see if the problem corrects itself.
2. Make sure that the type and quality of the paper you are using meet
HP specifications.
3. Replace the print cartridge.
4. If the error persist, the fuser sleeve might be scratched. Replace the fuser.
5. If the error persist, the mirror in the laser scanner might be contaminated.
Replace the laser/scanner.
Tire tracks
A
A
A
A
A
B
B
B
B
B
C
C
C
C
C
a
a
a
a
a
c
c
c
c
c
b
b
b
b
b
This defect typically occurs when the print cartridge has far exceeded its rated life.
For example, if you are printing a very large quantity of pages with very little toner
coverage.
1. Replace the print cartridge.
2. Reduce the number of pages that you print with very low toner coverage.
ENWW Solve image-quality problems 385
Table 3-36 Image defect examples (continued)
Problem Image example Solution
White spots on black 1. Print a few more pages to see if the problem corrects itself.
2. Make sure that the type and quality of the paper you are using meet
HP specifications.
3. Make sure that the environmental specifications for the product are being met.
4. Clean the product paper path.
5. Replace the print cartridge.
Scattered lines 1. Make sure that the type and quality of the paper you are using meet
HP specifications.
2. Make sure that the environmental specifications for the product are being met.
3. Turn over the paper in the tray. Also, try rotating the paper 180°.
4. Open the following menus:
◦ Administration
◦ General Settings
◦ Print Quality
◦ Toner Density
● Select form a range of density settings.
5. Open the CONFIGURE DEVICE menu at the product control panel. On the
PRINT QUALITY submenu, open OPTIMIZE and set LINE DETAIL=ON.
◦ Administration
◦ General Settings
◦ Print Quality
◦ Optimize
● Select form a list of settings.
6. If the error persists, the transfer roller might be deformed or deteriorated.
Replace the transfer roller.
7. If the error persists, replace the DC controller PCA.
8. If the error persists, replace the high-voltage power supply.
386 Chapter 3 Solve problems ENWW
Table 3-36 Image defect examples (continued)
Problem Image example Solution
Blurred print 1. Make sure that the type and quality of the paper you are using meet
HP specifications.
2. Make sure that the environmental specifications for the product are being met.
3. Turn over the paper in the tray. Also, try rotating the paper 180°.
4. Do not use paper that already has been run through the product.
5. Open the following menus:
◦ Administration
◦ General Settings
◦ Print Quality
◦ Toner Density
● Select form a range of density settings.
Random image repetition If an image that appears at the top of the page (in solid black) repeats further
down the page (in a gray field), the toner might not have been completely erased
from the last job. (The repeated image might be lighter or darker than the field it
appears in.)
● Print the job several times to determine if the problem persists.
● Change the tone (darkness) of the field that the repeated image appears in.
● Change the order in which the images are printed. For example, have the
lighter image at the top of the page, and the darker image farther down the
page.
● From your software program, rotate the whole page 180° to print the lighter
image first.
● If the defect occurs later in a print job, turn the product off for 10 minutes, and
then turn it on to restart the print job.
ENWW Solve image-quality problems 387
Clean the product
Over time, particles of toner and paper accumulate inside the product. This can cause print-quality
problems during printing. Cleaning the product eliminates or reduces these problems.
Clean the paper path and print-cartridge areas every time that you change the print cartridge or
whenever print-quality problems occur. As much as possible, keep the product free from dust and
debris.
To clean the product exterior, use a soft, water-moistened cloth.
Clean the paper path
NOTE: If you are processing a cleaning page to clean the fuser, repeat the process 1 to 6 times until
the paper comes out clean.
Process a cleaning page
1. Press the Home button.
2. Open the following menus:
● Device Maintenance
● Calibrate/Cleaning
3. Scroll to the Print Cleaning Page item, and then press the OK button.
4. The product prints a cleaning page, and then returns to the main menu. Discard the printed page.
Set up an auto cleaning page
Use the procedure in this section to set up an automatic cleaning page.
1. Press the Home button.
2. Open the following menus:
● Device Maintenance
● Calibrate/Cleaning
3. Press the Down arrow to highlight the Auto Cleaning item, and then select the Enabled
item. Press the OK button.
4. Scroll to the Cleaning Interval item, and then use the arrow buttons to select an interval. Press
the OK button.
TIP: HP recommends processing a cleaning page after every 5000 printed pages.
5. Scroll to the Auto Cleaning Size item, and then use the arrow buttons to select the cleaning
page size. Press the OK button.
388 Chapter 3 Solve problems ENWW
Solve performance problems
Problem Cause Solution
Pages print but are totally blank. The document might contain blank
pages.
Check the document that you are
printing to see if content appears on all
of the pages.
The product might be malfunctioning. To check the product, print a
Configuration page.
All of the print cartridges might be very
low on toner.
Replace the toner cartridges if a
Supplies very low message is
displayed.
Pages print very slowly. Heavier paper types can slow the print
job.
Print on a different type of paper. Proper
fusing may require a slower print speed
to ensure the best print quality.
Complex pages can print slowly. Simplify the page.
Pages did not print. The product might not be pulling paper
correctly.
Make sure paper is loaded in the tray
correctly.
The paper is jamming in the product. Clear the jam.
The USB cable might be defective or
incorrectly connected.
● Disconnect the USB cable at both
ends and reconnect it.
● Try printing a job that has printed
in the past.
● Try using a different USB cable.
Other devices are running on your
computer.
The product might not share a USB port.
If you have an external hard drive or
network switchbox that is connected to
the same port as the product, the other
device might be interfering. To connect
and use the product, you must
disconnect the other device or you must
use two USB ports on the computer.

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